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Windows Blue Screen RRS feed

  • Question

  • I have been getting a Bluescreen + shutdown.  I think it is related to the graphics card because if I have a flash player gonig (e.g., youtube video), it goes green just before the bluescreen.

    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7601.2.1.0.256.48
      Locale ID:    1033

    Additional information about the problem:
      BCCode:    116
      BCP1:    FFFFFA8008225010
      BCP2:    FFFFF88004406FD8
      BCP3:    0000000000000000
      BCP4:    0000000000000002
      OS Version:    6_1_7601
      Service Pack:    1_0
      Product:    256_1

    Files that help describe the problem:
      C:\Windows\Minidump\020812-15116-01.dmp
      C:\Users\name\AppData\Local\Temp\WER-59061-0.sysdata.xml

    Please help.

    Thursday, February 9, 2012 7:07 AM

Answers

  •  

    Hi,

    You can upload the dump file, it will help us to analyze the reason of BSOD:

    1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”.

    2. Go to your Desktop, right-click on it and create a new folder named "Dump".

    3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder.

    4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder".

    5. Upload to SkyDrive.

    Furthermore, you can contact contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently.

    Microsoft Customer Support Service (CSS)

    Regards,

    Leo   Huang


    Leo Huang

    TechNet Community Support

    • Marked as answer by Leo Huang Monday, February 20, 2012 7:51 AM
    Friday, February 10, 2012 7:49 AM

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