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SFB couldn't connect RRS feed

  • Question

  • Hi, One of the Skype business user trying to present desktop to SFB user only withing the same domain. But when 'A' trying present desktop to the 'B', getting error "We couldn't connect to the presentation because of network issues. Please try again later." 

    But if user "A" tries to present desktop to other domain SFB user it is succeeded.

    Also if outside domain SFB user present desktop to user "B" it is succeeded. Please find below screenshots of the user 'A' and 'B'.

    ----------------------------------------------------------------------------------------------------------------------------

    User 'A'

    ----------------------------------------------------------------------------------------------------------------------------

    User 'B'

    Monday, October 17, 2016 12:27 PM

Answers

  • Hi NNMRAO,

    Welcome to post in our forum.

    Would you please tell us is that any issue when other users present desktop to userB in the domain?

    In your domain, could you please tell us did userB could share desktop to userA successfully ?

    Regarding your issue, for SFB client side, please try to delete SFB cache files and make sure your SFB client with the latest update.

    %userprofile%\AppData\Local\Microsoft\Office\15.0\Lync\sip_UserName@Domain.com

    You could also try to perform a clean boot on your computer.

    https://support.microsoft.com/en-us/kb/929135

    For SFB server side, please try to check if there are any error messages in your FE server.

    Please also make sure the port 443, 8057 and 3478 is open.

    Moreover, make sure your SFB server with the latest update.

    Hope this reply helpful to you.


    Alice Wang
    TechNet Community Support


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    • Edited by Alice-Wang Wednesday, October 19, 2016 1:35 AM
    • Proposed as answer by Alice-Wang Monday, October 24, 2016 8:38 AM
    • Marked as answer by Alice-Wang Friday, October 28, 2016 9:49 AM
    Tuesday, October 18, 2016 3:20 AM

All replies

  • Deleted
    Monday, October 17, 2016 1:29 PM
  • Hi NNMRAO,

    Welcome to post in our forum.

    Would you please tell us is that any issue when other users present desktop to userB in the domain?

    In your domain, could you please tell us did userB could share desktop to userA successfully ?

    Regarding your issue, for SFB client side, please try to delete SFB cache files and make sure your SFB client with the latest update.

    %userprofile%\AppData\Local\Microsoft\Office\15.0\Lync\sip_UserName@Domain.com

    You could also try to perform a clean boot on your computer.

    https://support.microsoft.com/en-us/kb/929135

    For SFB server side, please try to check if there are any error messages in your FE server.

    Please also make sure the port 443, 8057 and 3478 is open.

    Moreover, make sure your SFB server with the latest update.

    Hope this reply helpful to you.


    Alice Wang
    TechNet Community Support


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    • Edited by Alice-Wang Wednesday, October 19, 2016 1:35 AM
    • Proposed as answer by Alice-Wang Monday, October 24, 2016 8:38 AM
    • Marked as answer by Alice-Wang Friday, October 28, 2016 9:49 AM
    Tuesday, October 18, 2016 3:20 AM
  • Hi 

    This could be related to client side port issue or some time machine issue as well, try to delete the local cache profile and then try to sign in and check. are you able to make a call between A and B ? Check whether the VLANs are having issues connecting 


    Linus || Please mark posts as answers/helpful if it answers your question.

    Tuesday, October 18, 2016 2:35 PM