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Please expose the employee ID field in ADUC in this version, also add a field for data of birth, and present both on the change password form so we can validate a user's identify when they ring up for a reset. RRS feed

  • Question

  • Considering Active Directory is supposed to be all about business, corporations and enterprises, I find it staggering that in 2015 the ADUC console STILL does not expose the Employee ID field in the default UI without having to dig into the attribute editor. And then only if you browse to the user in their OU, the Attribute Editor tab is missing when you just search for the user. This isn't really helping our organisation. I've just setup the tech preview version of the new server version, and that doesn't expose it either.

    I'm not sure how other organisations handle this (suggestions please?), but when a user rings up the service desk for a password reset, we either have to keep them on the phone while we dig into their user account and look for the Employee ID for them to then confirm on the phone, or just take it on blind faith that they are who they say there are.

    Please for the love of all deities, can you expose the Employee ID field on the main user panel without having to dig into attribute editor. It would also be useful to show this information directly on the reset password dialog box so there's no looking up required. While you're at it, please can you add a date of birth field (if it isn't already there, I never seen one), and expose this on the main screen for the user, as well as the reset password box. This would give us two pieces of information to verify the identity of the user on the phone.

    All that being said, if anybody has a better way of identifying users on the other end of the phone, I'm all ears.

    Thanks in anticipation.

    Sunday, February 1, 2015 6:18 PM

All replies

  • Personally we use the AD selfservice plugin for manageengines service desk plus.
    Wednesday, February 4, 2015 12:44 AM