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Asset Intelligence Synchronization point status: Online Service Account is not provisioned

    Question

  • Hi,

    In Asset Intelligence, the Asset Intelligence synchronization point status: Online Service account is not provisioned

    The AIUpdateSvc.log has generated the below error(s):

    

    Any suggestions please?

    Thanks

    Craig


    MCTS | MCITP | MCSA

    Wednesday, August 21, 2013 1:50 PM

Answers

All replies

  • "Unable to connect to the remote server" .... have you checked basic connectivity? There should be a servername or URL in the log.

    Torsten Meringer | http://www.mssccmfaq.de

    Wednesday, August 21, 2013 2:23 PM
    Moderator
  • In the AIUpdateSvc.log? No servername or URL in the log file.

    I can confirm the server which the Asset Intelligence Synchronization point does have internet access and has IP address etc...

    Thanks


    MCTS | MCITP | MCSA

    Wednesday, August 21, 2013 2:28 PM
  • Have you configured proxy settings (and credentials) for your Asset Intelligence Sync point? I normally find it's easier to "whitelist" traffic from the ConfigMgr server to the Microsoft sites (works for updates too).


    Gerry Hampson | Blog: www.gerryhampsoncm.blogspot.ie | LinkedIn: Gerry Hampson | Twitter: @gerryhampson

    • Marked as answer by Toffeenose81 Thursday, August 22, 2013 7:28 AM
    Wednesday, August 21, 2013 2:55 PM
  • Configuring the proxy address has resolved this, although the server which the Asset Intelligence role is installed had full internet access (via an IP rule).

    Thanks for all your help!

    Craig


    MCTS | MCITP | MCSA

    Thursday, August 22, 2013 7:29 AM
  • The correct solution is to give  Full Control permissions for the NTFS file system to the file share that is used to import software license information. Configuring Proxy is not needed if Full internet access is there.
    Tuesday, August 12, 2014 12:43 PM
  • Whitelisting the primary site server on the proxy fixed it for me. Thanks, Gerry!

    Shane Curtis

    Friday, February 13, 2015 8:36 PM
  • Hello everyone
    I have the same problem but i my AIUpdateSvc.log I have this information:

    Asset Intelligence Catalog Sync Service Information: 0 : Tue, 28 Jun 2016 09:11:02 GMT:Next scheduled sync time: 06/28/2016 11:45:00; Polling Interval:900 seconds
    Asset Intelligence Catalog Sync Service Information: 0 : Tue, 28 Jun 2016 09:26:02 GMT:Reading persisted settings from registry
    Asset Intelligence Catalog Sync Service Information: 0 : Tue, 28 Jun 2016 09:26:02 GMT:No proxy server
    Asset Intelligence Catalog Sync Service Information: 0 : Tue, 28 Jun 2016 09:26:02 GMT:Next scheduled sync time: 06/28/2016 11:45:00; Polling Interval:900 seconds
    Asset Intelligence Catalog Sync Service Information: 0 : Tue, 28 Jun 2016 09:41:02 GMT:Reading persisted settings from registry
    Asset Intelligence Catalog Sync Service Information: 0 : Tue, 28 Jun 2016 09:41:02 GMT:No proxy server
    Asset Intelligence Catalog Sync Service Information: 0 : Tue, 28 Jun 2016 09:41:02 GMT:Next scheduled sync time: 06/28/2016 11:45:00; Polling Interval:900 seconds
    Asset Intelligence Catalog Sync Service Information: 0 : Tue, 28 Jun 2016 09:41:02 GMT:Next scheduled sync is within poll period. Kicking it off..
    Asset Intelligence Catalog Sync Service Information: 0 : Tue, 28 Jun 2016 09:41:02 GMT:=====================Downloading catalog=====================
    Asset Intelligence Catalog Sync Service Information: 0 : Tue, 28 Jun 2016 09:41:02 GMT:Service URL is http://go.microsoft.com/fwlink/?LinkID=115019&clcid=0x409, Version is '2.0', Timeout is '600' seconds
    Asset Intelligence Catalog Sync Service Information: 0 : Tue, 28 Jun 2016 09:41:02 GMT:Redirected to URL https://sc.microsoft.com/CatalogService/service.svc
    Asset Intelligence Catalog Sync Service Information: 0 : Tue, 28 Jun 2016 09:41:09 GMT:Download batch 1
    Asset Intelligence Catalog Sync Service Information: 0 : Tue, 28 Jun 2016 09:41:12 GMT:Download batch 2
    Asset Intelligence Catalog Sync Service Information: 0 : Tue, 28 Jun 2016 09:41:14 GMT:Download batch 3
    ...
    Asset Intelligence Catalog Sync Service Information: 0 : Tue, 28 Jun 2016 10:30:29 GMT:Download batch 168
    Asset Intelligence Catalog Sync Service Information: 0 : Tue, 28 Jun 2016 10:30:45 GMT:Download batch 169
    Asset Intelligence Catalog Sync Service Information: 0 : Tue, 28 Jun 2016 10:31:00 GMT:Download batch 170
    Asset Intelligence Catalog Sync Service Information: 0 : Tue, 28 Jun 2016 10:36:18 GMT:=====================Catalog download done=====================
    Asset Intelligence Catalog Sync Service Error: 0 : Tue, 28 Jun 2016 10:36:18 GMT:Worker thread trapped exception: There is an error in XML document (1, 149).
    Asset Intelligence Catalog Sync Service Information: 0 : Tue, 28 Jun 2016 10:36:18 GMT:Exception details: 
    System.InvalidOperationException: There is an error in XML document (1, 149). ---> System.Net.WebException: The operation has timed out.
       at System.Net.ConnectStream.Read(Byte[] buffer, Int32 offset, Int32 size)
       at System.IO.StreamReader.ReadBuffer(Char[] userBuffer, Int32 userOffset, Int32 desiredChars, Boolean& readToUserBuffer)
       at System.IO.StreamReader.Read(Char[] buffer, Int32 index, Int32 count)
       at System.Xml.XmlTextReaderImpl.ReadData()
       at System.Xml.XmlTextReaderImpl.ParseText(Int32& startPos, Int32& endPos, Int32& outOrChars)
       at System.Xml.XmlTextReaderImpl.ParseText()
       at System.Xml.XmlTextReaderImpl.ParseElementContent()
       at System.Xml.XmlReader.ReadElementString()
       at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderCatalogService.Read7_CatalogDownloadResponse()
       at Microsoft.Xml.Serialization.GeneratedAssembly.ArrayOfObjectSerializer8.Deserialize(XmlSerializationReader reader)
       at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events)
       --- End of inner exception stack trace ---
       at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events)
       at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle)
       at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
       at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
       at Microsoft.AssetIntelligence.CatalogService.CatalogDownload(String filter, String oldWatermark, Int32 maxEntries, Boolean maxEntriesSpecified, String schemaVersion, String& newWatermark)
       at Microsoft.AssetIntelligence.SyncAdapter.DownloadCatalogInternal(String oldWatermark)
       at Microsoft.AssetIntelligence.SyncAdapter.DownloadCatalog(String currWatermark, ServiceErrorCode& errorCode)
       at Microsoft.AssetIntelligence.CatalogUpdateSvc.DownloadCatalog(X509Certificate2 machineCert)
       at Microsoft.AssetIntelligence.CatalogUpdateSvc.DoWork()
    Asset Intelligence Catalog Sync Service Information: 0 : Tue, 28 Jun 2016 10:36:18 GMT:1 Data/Status copied to outbox
    Asset Intelligence Catalog Sync Service Information: 0 : Tue, 28 Jun 2016 10:51:18 GMT:Reading persisted settings from registry
    Asset Intelligence Catalog Sync Service Information: 0 : Tue, 28 Jun 2016 10:51:18 GMT:No proxy server
    Asset Intelligence Catalog Sync Service Information: 0 : Tue, 28 Jun 2016 10:51:18 GMT:Next scheduled sync time: 07/01/2016 11:45:00; Polling Interval:900 seconds
    Asset Intelligence Catalog Sync Service Information: 0 : Tue, 28 Jun 2016 11:06:18 GMT:Reading persisted settings from registry
    Asset Intelligence Catalog Sync Service Information: 0 : Tue, 28 Jun 2016 11:06:18 GMT:No proxy server
    

    Thursday, June 30, 2016 8:04 AM