RG Agent Live RRS feed

  • General discussion

  • I am trying to get the Response Group Agent Live program, from Lync 2010 Resource Kit, to work.  When I try to run it on one of my Lync servers, it starts, but gives the error message "Unable to connect to the RG web service."  I configured it with the ip address of the FE pool.  I can use the Response Group Settings tool from the Lync client, so I am pretty sure nothing is wrong with the RG web service.

    When I try to run this from my computer (Vista 32-bit, .NET 3.5sp1), it crashes on start-up with error:

    Fault bucket 1766701185, type 5
    Event Name: CLR20r3
    Response: None
    Cab Id: 0

    Problem signature:
    P1: rgagentlive.exe
    P3: 4cc14e03
    P4: mscorlib
    P6: 4bf4c743
    P7: f4f
    P8: 7

    Anyone know how to get this program to work?

    Thursday, March 10, 2011 6:48 PM

All replies

  • It Requires the lync Client to be present on the system. So try again on your workstation.
    - Belgian Unified Communications Community : http://www.pro-exchange.be -
    Thursday, March 10, 2011 11:35 PM
  • Yes.   I already have the Lync client installed on my workstation.
    Wednesday, March 16, 2011 7:52 PM
  • I have tried this software on other computers: XP and Win 7, with the same crash results, so I do not believe it is specific to one OS.
    Monday, May 23, 2011 9:29 PM
  • It seems that it will only run on 64-bit Windows. :(
    Thursday, June 2, 2011 10:51 AM
  • I just tried on Windows 7 64-bit - same problem - crash!


    Here is the contents:



      Stopped working


    Problem signature:

      Problem Event Name:                        CLR20r3

      Problem Signature 01:                       rgagentlive.exe

      Problem Signature 02:             

      Problem Signature 03:                       4cc14e03

      Problem Signature 04:                       mscorlib

      Problem Signature 05:             

      Problem Signature 06:                       4bebe8e2

      Problem Signature 07:                       20c8

      Problem Signature 08:                       100

      Problem Signature 09:                       N3CTRYE2KN3C34SGL4ZQYRBFTE4M13NB

      OS Version:                                          6.1.7600.

      Locale ID:                                             1033

    Thursday, June 2, 2011 6:05 PM
  • Same problems to me. Application crashed on all kind of Windows OS. (XP, Win-7)

    Does the RGAgentLive required LYNC client only or is Attendant client also supported?


    Monday, June 20, 2011 2:40 PM