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Windows 7 Ent. Locking up on "Please wait" or "Welcome" RRS feed

  • Question

  • This happens on all models of computers in our work. We are struggling finding a solution. We have tried a hotfix that has been posted a little over a year ago. we have tried these steps:

    For testing purpose please try to disable the following services: Windows Error Reporting, Network Location Service, Network List service

    1. Power off the PC
    2. Power on and press repeadiatly F8 you see the Safe Mode screen
    3. Select Safe Mode with Networking
    4. Login to your PC
    5. Press Win+R and enter services.msc into the window followed by pressing return
    6. Locate above services (Windows Error Reporting, Network Location Service, Network List service)
    7. Double-click them (one by one) and change the startup type to Disabled
    8. Restart your computer gracefully! (Start -> Shutdown)

    We are at a loss for ideas here. Nothing shows in the error log. Sometimes if a machine is restarted it will boot fine and other times it will hang up here. It is faster to reimage machines than to wait most of the time, but it can reoccur. It could take 10min to 3 hours. We have put a machine in an OU with no group policy and it still does it as a test. Any thoughts/ideas/magical fixes???

    Booting without network does not resolve it, though I can boot into safe mode w/ and w/o networking

    Thursday, August 18, 2016 5:13 PM

Answers

  • Hi Steven Harris1,

    Please understand that there are lots of factors can lead to logon hang. Usually we could check the error messages from Event Viewer directly. Based on the current situation, I would also suggest you try the following:

    1. Check for the updated drivers especially the network adapter drivers on your computer. if the drivers are not updated then, try updating the drivers.

    2. Perform a system restore using the Windows installation disc.

    Refer the link provided below to run the system restore using the system recovery options.

    http://windows.microsoft.com/en-US/windows7/What-are-the-system-recovery-options-in-Windows-7

    In addition, when the issue occurs, you can press Ctrl+Shift+Esc combine key to launch Task Manager, on the Processes tab, find the process which is taking the most usage of the CPU.

    Please also refer to the links below to check the issue:

    http://support.microsoft.com/kb/983551

    Hope it will be helpful to you


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, August 19, 2016 10:51 AM

All replies

  • Hi Steven Harris1,

    Please understand that there are lots of factors can lead to logon hang. Usually we could check the error messages from Event Viewer directly. Based on the current situation, I would also suggest you try the following:

    1. Check for the updated drivers especially the network adapter drivers on your computer. if the drivers are not updated then, try updating the drivers.

    2. Perform a system restore using the Windows installation disc.

    Refer the link provided below to run the system restore using the system recovery options.

    http://windows.microsoft.com/en-US/windows7/What-are-the-system-recovery-options-in-Windows-7

    In addition, when the issue occurs, you can press Ctrl+Shift+Esc combine key to launch Task Manager, on the Processes tab, find the process which is taking the most usage of the CPU.

    Please also refer to the links below to check the issue:

    http://support.microsoft.com/kb/983551

    Hope it will be helpful to you


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, August 19, 2016 10:51 AM
  • Hi Steven Harris1,

    Haven't received your message a few days, was your issue resolved? Because the case may be closed few days later.
    If you feel the suggestion could be helpful to you, please "mark it as answer" to help other community members who have same questions and find the helpful reply quickly.
    If no, please feel free to post back and tell us the current situation in order to provide further help.
    Best regards,
    Carl Fan


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, August 26, 2016 8:19 AM