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Win10 machines not talking to WSUS server RRS feed

  • Question

  • Hi,

    I need some help and advice on fixing the WSUS connection issue.  Windows 10 (1809) machines from our environment getting the error "Error encountered" with error code (0x80240007) when trying to connect to our WSUS server (WSUS 4 running on Windows server 2012 R2).  When client click on the Retry button, it will work again.  But next time when machine trying to connect to WSUS again, the same error occurs.

    Thanks.


    Thursday, June 6, 2019 12:44 PM

All replies

  • Open a Powershell window. Run "Get-WindowsUpdateLog". That will put a WindowsUpdate.log file on the desktop. Review that and see if there are more errors.

    Use Powershell to test the connection to your WSUS server. Test-NetConnection YourWSUSserver -port 8530

    PS C:\Users\Admin> get-help Test-NetConnection
    NAME
        Test-NetConnection
    SYNOPSIS
        Displays diagnostic information for a connection.

    SYNTAX
        

        Test-NetConnection [[-ComputerName] <String>] [-InformationLevel {Quiet | Detailed}] -Port <Int32> [<CommonParameters>]

    In your WindowsUpdate.log you may see a reference to SimpleAuth.asmx. Something like http://YourWSUSserver:8530/SimpleAuthWebService/SimpleAuth.asmx

    See if you can browse that.

    Disclaimer: I no longer have access to a WSUS server. The above suggestions are from my "useful commands" notes. 

    Thursday, June 6, 2019 2:08 PM
  • Hi Fred,
      

    The following two methods may fix the 0x80240007 error in Windows Update:
      

    1. Modify Windows Update service
      (1) Stop Windows Update Service, type the following commands "net stop wuauserv" in elevated CMD.
      (2) Delete temporary update files in C:\Windows\SoftwareDistribution\DataStore and C:\Windows\SoftwareDistribution\Download.
      (3) Start Windows Update Service, type the following commands "net start wuauserv" in elevated CMD.
    2. Restart Windows Installer service
      (1) Restart Windows Update Service, type the following commands "net start msiserver" in elevated CMD.
      (2) Restart computer.
        

    Hope the above can help you.
       

    Regards,
    Yic

    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, June 10, 2019 2:20 AM
  • Hi,
     

    Any update is welcome here.
    If the issue is resolved, share your solution or find the helpful response "Mark as Answer" to help other community members find the answer.
     

    Thank you for your cooperation, as always.
     

    Regards,
    Yic

    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, June 18, 2019 8:05 AM