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Trouble enabling user for Cloud PBX with on premise PSTN

Question
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I would like to evaluate the Cloud PBX feature with on premise PSTN. I have a Skype for Business Hybrid setup with ADsynced users and Skype IM, calling, meetings and PSTN conferencing works fine. For my test user, I then assigned the Cloud PBX license as addon for E3. Additionally to VoicePolicy, HostedVoiceMail, LineURI etc as required for the working PSTN calling on premise, I configured and assigned the VoiceRoutingPolicy for the test user. Finally, the user has been migrated to SfB Online through Move-CSUser. That was two days ago and the user still does not show up as EnterpriseVoiceEnabled:
On prem:
Get-CsUser kwol | fl *voice*,*line* HostedVoiceMail : True EnterpriseVoiceEnabled : True VoicePolicy : Mannheim-Policy VoiceRoutingPolicy : Mannheim HostedVoicemailPolicy : LineServerURI : PrivateLine : LineURI : tel:+49xxxxx224;ext=224
Online:
Get-CsOnlineUser kwol | fl *voice*,*line* HostedVoiceMail : False EnterpriseVoiceEnabled : False VoicePolicy : HybridVoice OnlineVoicemailPolicy : VoiceRoutingPolicy : HostedVoicemailPolicy : BusinessVoice OnPremLineURI : tel:+49621xxxxx224;ext=224 OnlineDialinConferencingPolicy : ServiceAllowed SubProvisionLineType : LineServerURI : PrivateLine : OnPremLineURIManuallySet : False LineURI : tel:+49621xxxxxx224;ext=224 CallingLineIdentity : OnlineVoicemailPolicy :
I tried moving the user back and forth and waiting a couple of hours between the actions. The voice section of the SfB Online admin center shows "No users are currently licensed for PBX" and "No users are currently pending for PBX".
I am unsure where to look now. Could this just be a licensing issue or could there be a configuration issue that prevents the user from showing up as licensed and EnterpriseVoiceEnabled?
Thank you.
Björn
Thursday, March 9, 2017 1:33 PM
Answers
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Hi Bjorn,
The final step in deploying Cloud PBX with on-premises PSTN connectivity is to enable your users for Cloud PBX and voicemail.
I believe you will have to enable the Online homed user for EV
See below article
- https://technet.microsoft.com/en-us/library/mt455213.aspx
Hope this helps
MCSA Office 365 | MCSA Exchange server 2010 | Red Hat Certified Engineer
- Proposed as answer by Alice-Wang Friday, March 10, 2017 1:54 AM
- Marked as answer by BStahl Friday, March 10, 2017 8:12 AM
Thursday, March 9, 2017 6:46 PM
All replies
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Hi Bjorn,
The final step in deploying Cloud PBX with on-premises PSTN connectivity is to enable your users for Cloud PBX and voicemail.
I believe you will have to enable the Online homed user for EV
See below article
- https://technet.microsoft.com/en-us/library/mt455213.aspx
Hope this helps
MCSA Office 365 | MCSA Exchange server 2010 | Red Hat Certified Engineer
- Proposed as answer by Alice-Wang Friday, March 10, 2017 1:54 AM
- Marked as answer by BStahl Friday, March 10, 2017 8:12 AM
Thursday, March 9, 2017 6:46 PM -
you must connect to o365 via powershell and enable Enterprise Voice for cloud csuser
https://technet.microsoft.com/en-us/library/mt455213.aspx
Thursday, March 9, 2017 11:21 PM -
Thank you. You are right. I missed that the Set-CsUser part for Enterprise Voice and Hosted Voice Mail is actually a SfB Online cmdlet. I think I was confused due to the fact that it's Get-CsUser and Set-CsUser for on premise and Get-CsOnlineUser and Set-CsUser for SfB online rather than Set-CsOnlineUser.Friday, March 10, 2017 8:14 AM
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You welcome:)
Glad i was able to help
Have a good one
MCSA Office 365 | MCSA Exchange server 2010 | Red Hat Certified Engineer
Friday, March 10, 2017 8:49 AM