none
Kernel Security Check Failure RRS feed

  • Question

  • I have had several different BSOD occurrences over the past few weeks. Most recently, I have had the Kernel Security Check Failure message. I see that you have offered in the past to have people upload the MEMORY.DMP file in compressed form for you to analyze. I have the compressed file available and I can put it on Dropbox if this offer still stands.

    Thank you.

    Sunday, May 5, 2019 7:27 PM

Answers

  • Hi,

    Yes, please upload them to your OneDrive and post here.

    Also, please collect the following logs: 

    1. msinfo32 /nfo C:\SYSSUM.NFO /categories +systemsummary
    2. wevtutil epl System C:\system.evtx
        wevtutil epl Application C:\app.evtx

    Best regards,

    Yilia 


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Monday, May 6, 2019 6:52 AM
    Moderator
  • Hi,

    From the dump file, here are two drivers need to check: http.sys and igdkmd64.sys

        Loaded symbol image file: HTTP.sys
        Image path: \SystemRoot\system32\drivers\HTTP.sys
        Image name: HTTP.sys
        Browse all global symbols  functions  data
        Timestamp:        Mon Jan  1 22:38:55 2018 (5A4B1AEF)

        Loaded symbol image file: igdkmd64.sys
        Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
        Image name: igdkmd64.sys
        Browse all global symbols  functions  data
        Timestamp:        Tue Mar  3 10:29:44 2015 (54F5EF88)

    Please install the following update to keep http.sys up-to-date: 

    https://support.microsoft.com/en-us/help/4493443/windows-8-1-update-kb4493443

    The genuine igdkmd64.sys file is a software component of Intel Graphics Accelerator Drivers for Windows by Intel Corporation.

    For your reference: igdkmd64.sys on Windows 10 Blue Screen Error [Solved]

    Or try to download the drivers directly from the Intel web site and the following tool: 

    http://www.intel.com/p/en_US/support/detect

    Note: There are third-party links and we do not have any guarantees on this website. This is just for your convenience. And Microsoft does not make any guarantees about the content.

    Best regards,

    Yilia 



    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, May 7, 2019 7:13 AM
    Moderator

All replies

  • Hi,

    Yes, please upload them to your OneDrive and post here.

    Also, please collect the following logs: 

    1. msinfo32 /nfo C:\SYSSUM.NFO /categories +systemsummary
    2. wevtutil epl System C:\system.evtx
        wevtutil epl Application C:\app.evtx

    Best regards,

    Yilia 


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Monday, May 6, 2019 6:52 AM
    Moderator
  • Hello,


    Thank you for the reply. I was unable to locate msinfo32 /nfo C:\SYSSUM.NFO /categories +systemsummary. Can you clarify the exact name of the file I would be searching for?

    I have uploaded the following files: MEMORY.DMP, system.evtx, and application.evtx. The Dropbox address is https://www.dropbox.com/sh/1xs22zwsagn3n9j/AADv-pXTtkyVWjjc1AOmtLLha?dl=0

    Thanks.

    Peter

    Tuesday, May 7, 2019 3:03 AM
  • Hi,

    From the dump file, here are two drivers need to check: http.sys and igdkmd64.sys

        Loaded symbol image file: HTTP.sys
        Image path: \SystemRoot\system32\drivers\HTTP.sys
        Image name: HTTP.sys
        Browse all global symbols  functions  data
        Timestamp:        Mon Jan  1 22:38:55 2018 (5A4B1AEF)

        Loaded symbol image file: igdkmd64.sys
        Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
        Image name: igdkmd64.sys
        Browse all global symbols  functions  data
        Timestamp:        Tue Mar  3 10:29:44 2015 (54F5EF88)

    Please install the following update to keep http.sys up-to-date: 

    https://support.microsoft.com/en-us/help/4493443/windows-8-1-update-kb4493443

    The genuine igdkmd64.sys file is a software component of Intel Graphics Accelerator Drivers for Windows by Intel Corporation.

    For your reference: igdkmd64.sys on Windows 10 Blue Screen Error [Solved]

    Or try to download the drivers directly from the Intel web site and the following tool: 

    http://www.intel.com/p/en_US/support/detect

    Note: There are third-party links and we do not have any guarantees on this website. This is just for your convenience. And Microsoft does not make any guarantees about the content.

    Best regards,

    Yilia 



    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, May 7, 2019 7:13 AM
    Moderator