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Kernel Security Check Failure

Question
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I have had several different BSOD occurrences over the past few weeks. Most recently, I have had the Kernel Security Check Failure message. I see that you have offered in the past to have people upload the MEMORY.DMP file in compressed form for you to analyze. I have the compressed file available and I can put it on Dropbox if this offer still stands.
Thank you.
Answers
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Hi,
Yes, please upload them to your OneDrive and post here.
Also, please collect the following logs:
1. msinfo32 /nfo C:\SYSSUM.NFO /categories +systemsummary
2. wevtutil epl System C:\system.evtx
wevtutil epl Application C:\app.evtxBest regards,
Yilia
Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.- Edited by yilia zhaoMicrosoft contingent staff, Moderator Monday, May 6, 2019 6:52 AM
- Marked as answer by peterpangloss Tuesday, May 7, 2019 3:08 AM
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Hi,
From the dump file, here are two drivers need to check: http.sys and igdkmd64.sys
Loaded symbol image file: HTTP.sys
Image path: \SystemRoot\system32\drivers\HTTP.sys
Image name: HTTP.sys
Browse all global symbols functions data
Timestamp: Mon Jan 1 22:38:55 2018 (5A4B1AEF)
Loaded symbol image file: igdkmd64.sys
Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
Image name: igdkmd64.sys
Browse all global symbols functions data
Timestamp: Tue Mar 3 10:29:44 2015 (54F5EF88)
Please install the following update to keep http.sys up-to-date:
https://support.microsoft.com/en-us/help/4493443/windows-8-1-update-kb4493443
The genuine igdkmd64.sys file is a software component of Intel Graphics Accelerator Drivers for Windows by Intel Corporation.
For your reference: igdkmd64.sys on Windows 10 Blue Screen Error [Solved]
Or try to download the drivers directly from the Intel web site and the following tool:
http://www.intel.com/p/en_US/support/detect
Note: There are third-party links and we do not have any guarantees on this website. This is just for your convenience. And Microsoft does not make any guarantees about the content.
Best regards,
Yilia
Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.- Marked as answer by peterpangloss Tuesday, May 7, 2019 8:52 PM
All replies
-
Hi,
Yes, please upload them to your OneDrive and post here.
Also, please collect the following logs:
1. msinfo32 /nfo C:\SYSSUM.NFO /categories +systemsummary
2. wevtutil epl System C:\system.evtx
wevtutil epl Application C:\app.evtxBest regards,
Yilia
Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.- Edited by yilia zhaoMicrosoft contingent staff, Moderator Monday, May 6, 2019 6:52 AM
- Marked as answer by peterpangloss Tuesday, May 7, 2019 3:08 AM
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Hello,
Thank you for the reply. I was unable to locate msinfo32 /nfo C:\SYSSUM.NFO /categories +systemsummary. Can you clarify the exact name of the file I would be searching for?
I have uploaded the following files: MEMORY.DMP, system.evtx, and application.evtx. The Dropbox address is https://www.dropbox.com/sh/1xs22zwsagn3n9j/AADv-pXTtkyVWjjc1AOmtLLha?dl=0
Thanks.
Peter -
Hi,
From the dump file, here are two drivers need to check: http.sys and igdkmd64.sys
Loaded symbol image file: HTTP.sys
Image path: \SystemRoot\system32\drivers\HTTP.sys
Image name: HTTP.sys
Browse all global symbols functions data
Timestamp: Mon Jan 1 22:38:55 2018 (5A4B1AEF)
Loaded symbol image file: igdkmd64.sys
Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
Image name: igdkmd64.sys
Browse all global symbols functions data
Timestamp: Tue Mar 3 10:29:44 2015 (54F5EF88)
Please install the following update to keep http.sys up-to-date:
https://support.microsoft.com/en-us/help/4493443/windows-8-1-update-kb4493443
The genuine igdkmd64.sys file is a software component of Intel Graphics Accelerator Drivers for Windows by Intel Corporation.
For your reference: igdkmd64.sys on Windows 10 Blue Screen Error [Solved]
Or try to download the drivers directly from the Intel web site and the following tool:
http://www.intel.com/p/en_US/support/detect
Note: There are third-party links and we do not have any guarantees on this website. This is just for your convenience. And Microsoft does not make any guarantees about the content.
Best regards,
Yilia
Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.- Marked as answer by peterpangloss Tuesday, May 7, 2019 8:52 PM