Can't uninstall app - The specified account already exists RRS feed

  • Question

  • Hi

    I can't uninstall 'Asus Smart Gesture' in order to install a new version which can disable the touchpad. Everytime I'm trying to uninstall it I receive "The specified account already exists" and the app is not uninstalled.

    I found an app from Microsoft  (https://support.enthought.com/hc/en-us/articles/204469550-Windows-Error-during-msi-installation-The-specified-account-already-exists-) which is repairing some registries to fix this problem, but, of course, it's not working for Win10, but for all other windows versions.

    The bottom line is that I want to disable my touchpad.

    Thank you.

    Saturday, August 8, 2015 12:58 PM


All replies

  • That's interesting as I have the opposite issue.  I have an Asus UX51VZ Zenbook and with the old driver for the touchpad (Asus Smart Gesture version 2.1.3) I could click the option to disable touchpad when mouse is detected and it worked fine.  All of a sudden 2 days ago Windows Update installed a new version of Asus Smart Gesture (version 4.X something) and with that version I could no longer disable the touchpad when my mouse was connected.  The same setting was there but it wouldn't work.  So, I uninstalled the new version and went back to the Asus site and reinstalled 2.1.3 and now I can disable it again. 
    Saturday, August 8, 2015 1:16 PM
  • Well, I can't unistall any version of Asus Smart Gesture since I receive that message (The specified account already exists) and your experience doesn't help me for the moment.
    Saturday, August 8, 2015 1:28 PM
  • Hi,

    Please refer to this thread to resolve your issue:


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    • Marked as answer by anatal2k3 Sunday, August 9, 2015 5:34 PM
    Sunday, August 9, 2015 7:02 AM