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554 5.6.0 Corrupt message content

    Question

  • Some users are not recieving emails sent to a distribution list but some recieve the same email. After looking at the tracking logs I got the 554.5.6.0 errors on this users. But why do others get the same email and the others not ? Where can I start troubleshooting this issue ? This is Office 2013 SP1 and Exchange 2013SP1 CU12

    This are the error messages from those users

    [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process

    Tuesday, October 18, 2016 6:39 PM

Answers

  • I would start with few things which can interfere with messages in the transport pipeline...

    1. First thing first, check latest CU which is 14 and try updating to that - https://www.microsoft.com/en-us/download/details.aspx?id=53835

    2. If you have any third party transport agent which is canning messages, try disabling that...

    3. Enable transport pipeline for the sender and ask sender to send the message and if it come across the same error then you will have snapshot of message for each stage of transport pipeline and what did it do... - https://technet.microsoft.com/en-us/library/bb125018(v=exchg.150).aspx

    4. Look for any other properties of the the tracking log and see if you find anything, also look for the commonality like if it happened to a particular server in the message route...


    Amit Tank | Office Servers and Services - MVP | Blog: exchangeshare.wordpress.com

    Wednesday, October 19, 2016 12:56 AM
    Moderator

All replies

  • I would start with few things which can interfere with messages in the transport pipeline...

    1. First thing first, check latest CU which is 14 and try updating to that - https://www.microsoft.com/en-us/download/details.aspx?id=53835

    2. If you have any third party transport agent which is canning messages, try disabling that...

    3. Enable transport pipeline for the sender and ask sender to send the message and if it come across the same error then you will have snapshot of message for each stage of transport pipeline and what did it do... - https://technet.microsoft.com/en-us/library/bb125018(v=exchg.150).aspx

    4. Look for any other properties of the the tracking log and see if you find anything, also look for the commonality like if it happened to a particular server in the message route...


    Amit Tank | Office Servers and Services - MVP | Blog: exchangeshare.wordpress.com

    Wednesday, October 19, 2016 12:56 AM
    Moderator
  • Did you find a solution to this?
    Thursday, February 16, 2017 9:36 AM
  • same question on exchange 2013 CU12, do you find a solution?

    thanks!

    Wednesday, December 27, 2017 8:25 AM
  • Hello,

    Could you please check below article

    https://support.microsoft.com/en-in/help/3211326/conversionfailedexception-error-when-emails-are-sent-on-the-hour-in-ex

    However by now you should have updated to latest CU as per MS recommendations



    Regards, Ajit


    Saturday, January 26, 2019 11:50 PM