Word template using quickparts to show customer name, shows ID instead


  • We have added a Word template to our content type, which includes a lookup column in which the customer name can be chosen from our list of customers.

    In the Word template, we have added the lookup column using Quick Parts. The column is required.

    In the Word properties, we can see the lookup column and uses the Show Details to have the Web File Properties dialog open and in there we can choose the Customer.

    When we close the dialog and returns to the document content, the customer name is not shown, but the ID instead.

    What can be the reason and how can we resolve it?

    Thanks in advance


    Tuesday, August 16, 2016 8:43 AM

All replies

  • I'm not sure it is fixable, the value that's stored in your lookup column is just the ID of the item in the customer list. One, potentially ugly, hack, would be to add a 'printable name' column to your customer list that contains the name again, then bring that through with the customer name and see if you can add it through a quick part.
    Tuesday, August 16, 2016 10:02 AM
  • Thank you Alex, but we did not get that suggestion to work.

    We are unable to add images, apparently my account has to be verified by someone :)

    We were using Sharepoint Online, Word 2016, Internet Explorer 11.

    We had access to an environment (Citrix) in which Word 2013 is available. Using that everything just works! The quick parts can be added and the drop down list can be used to choose the correct customer.

    We will raise this issue with Microsoft. Thank you for your time.


    Wednesday, August 17, 2016 9:11 AM
  • Hello, 

    We have the same problem here. It happen with any lookup column that we has tried on SharePoint Server 2013 On premise too.

    We noticed that it happen with Word 2016 but when we open the same document with Word 2013 it displays correctly

    Someone have news about that?

    Thank you!

    Wednesday, August 17, 2016 6:26 PM