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IE 11 popup windows crashing RRS feed

  • Question

  • Hi,

    We're experiencing issues with users new machines with IE11.  When a user clicks a link within our internal web application, which is designed to open a new window, it will open the window as expected, but occasionally it will open, and then animate closed as if it has been minimised.  The window will appear in the task bar at the bottom, and an image will be there which is an accurate representation of what the window should look like, but the window can't be opened.  Hovering over the window will put focus back to it, but there is just a white screen, with a spinning wheel in the middle of it.

    All other IE tabs/windows that are open then become unstable.  The titles on tabs disappear, and the address bar turns black!  the only way to get IE abck running normally is to close all instances of IE that are open.

    As I said this is only happening sometimes, for some users.  Usually (weirdly!) after 4-5 hrs of normal issue free working.

    The window is being opened via a normal javascript window.open(), so nothing too taxing there!

    Has anyone experienced this or anything like this??  This is only happening with IE11 and the machines are brand new

    TIA 

    Tony

    Thursday, March 27, 2014 8:30 AM

All replies

  • it will open, and then animate closed as if it has been minimised.  The window will appear in the task bar at the bottom, and an image will be there which is an accurate representation of what the window should look like, but the window can't be opened.  

    Hovering over the window will put focus back to it, but there is just a white screen, with a spinning wheel in the middle of it.

    Reading down to there sounded like you had a window which had been moved off-screen.  Then the procedure is to use right-click on that Taskbar thumbnail to see the window's window menu, and see what state it is in.  E.g. if Move is available, move it back.

    However, your last sentence now makes me think of a performance problem.  In that case you could try using the Developer Tools to try to understand it better.  They would have to be opened before launch somehow.  Otherwise you could use Resource Monitor (aka resmon.exe) or ProcExp (SysInternals tool from TechNet) to get more details about your performance problem.  Note that both tools allow you to look down into the thread level.  ProcExp even allows you to kill at the thread level.

    All other IE tabs/windows that are open then become unstable.  The titles on tabs disappear, and the address bar turns black!  the only way to get IE back running normally is to close all instances of IE that are open.

    So that isn't just a symptom of a performance problem involving execution (e.g. CPU usage) but probably also a resource shortage.  Use all the above mentioned tools to look for signs of that happening too.

    To try to reduce the impact of your workaround you could try making sure that the problem task opened in its own window and then try killing only the least amount of processing which would change the symptom.   E.g. having a different set of Command line switches often helps.  Try starting the problem IE task this way.  Run... (e.g. press Win-R and enter:) 

    iexplore.exe  -nohome  -extoff

    ProcExp can show you the difference that this causes.  And here is another way to see it:

    wmic.exe Process where (Name="iexplore.exe") get CommandLine, ProcessId

     

    So, if you could get your problem task running in that instance of the browser I imagine it would be isolated and you would not have to kill "all instances of IE that are open".   ; )

     

    HTH



    Robert Aldwinckle
    ---

    Thursday, March 27, 2014 3:10 PM
    Answerer
  • Robert,

    Thanks for the response.  The machines that we are having issues with are I7's with 8GB of RAM, so I dont think this is a performance issue.  We've been running the machines with task manager open and the machines never go above 10% CPU or above using 3GB of the 8GB of RAM available.

    Thanks,

    Tony

    Monday, March 31, 2014 3:36 PM