Reset Password RRS feed

  • Question

  • Hello Microsoft

    I was brought a new laptop by the pastor of my church , I am the church secretary , I set it up in November I went back 2 weeks later and I cannot remember my password to access it.

    I tried to get on line  and got so far, bur they were asking questions like when did I last use my  credit card, there is nothing on the lap top - There was also a window to talk to someone on line but when I clicked there was no response?

    What I want to know now is how can I reset my password

    Thank you

    Friday, January 3, 2014 11:08 AM


  • Galaxybasket50,

    The following is from the ‘What to do if you forget your Windows password webpage.

    “If you've forgotten your Windows password, there are several ways to retrieve or reset it:

    •If your PC is on a domain, your system administrator must reset your password.

    • If you're using a Microsoft account, you can reset your password online. For more info, go to the Reset your password webpage.

    •If you're using a local account, use your password hint as a reminder.

    If you've tried these suggestions and still can't sign in:

    • If you have Windows 8.1, you'll need to reinstall Windows.

    • If you have Windows RT 8.1, you'll need to contact your PC manufacturer.”

    I hope this helps. Let me know if you continue to have trouble.


    Windows Outreach Team – IT Pro

    • Proposed as answer by EMMmmmmmm Monday, January 6, 2014 6:06 AM
    • Marked as answer by Jessica_Deen Wednesday, January 8, 2014 8:33 PM
    Friday, January 3, 2014 4:56 PM