Galaxybasket50,
The following is from the ‘What to do if you forget your Windows password’ webpage.
“If you've forgotten your Windows password, there are several ways to retrieve or reset it:
•If your PC is on a domain, your system administrator must reset your password.
• If you're using a Microsoft account, you can reset your password online. For more info, go to the
Reset your password webpage.
•If you're using a local account, use your password hint as a reminder.
If you've tried these suggestions and still can't sign in:
• If you have Windows 8.1, you'll need to reinstall Windows.
• If you have Windows RT 8.1, you'll need to contact your PC manufacturer.”
I hope this helps. Let me know if you continue to have trouble.
Mike
Windows Outreach Team – IT Pro
