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.wma files not playing on IE8 / IE9 RRS feed

  • Question

  • Hello,

    I came across lot of discussions and threads running over internet where in .wmv / .wma files won't play on IE 8/9.

    Tried and followed many steps , but still the .wma files won't play on internet. Could you please let me know if downgrading WMP to 11 help in this case? Require your response on priority as many users using our application which makes use of IE to play the audio files are affected by this.

    Thank You in advance.

    Regards,

    Neha

    Friday, August 8, 2014 9:48 AM

Answers

  • Hi Neha

    apologies for the late reply

    the version should be 

    Media Player Classic 6.4.9.1‎

    http://media-player-classic.en.softonic.com/

    with regards to the IE not playing wma, read the below

    I am sure this will put the issue to bed.

    http://www.sevenforums.com/music-pictures-video/13545-cannot-play-wma-link.html

    as a last sugestion try the below is the above does not solve this issue.

    • Download the latest codec packs for your OS
    • Upgrade the OS to Service pack 1

    hope this solves your issue.

    • Marked as answer by BeingGeek Tuesday, August 12, 2014 6:56 AM
    Sunday, August 10, 2014 5:52 AM

All replies

  • Hi Neha

    Please can you advise on the below

    what OS are you currently using on these machines.

    try the below. (first backup registry)

    Open notepad paste these lines in

    Windows Registry Editor Version 5.00 [HKEY_CLASSES_ROOT\.avi] @="WMP11.AssocFile.AVI" [HKEY_CLASSES_ROOT\.asf] @="WMP11.AssocFile.ASF" [HKEY_CLASSES_ROOT\.wmv] @="WMP11.AssocFile.WMV"

    [HKEY_CLASSES_ROOT\.wma]

    @="WMP11.AssocFile.WMA"

    • Save file to your desktop 'filename'.reg -- make sure you change it from saving as a .txt file to a "." file
    • Open the file and agree to adjust registry
    • Open your movies

    hope this helps.

    Friday, August 8, 2014 10:07 AM
  • Hello,

    Thank You for your feedback.

    OS used is Win7 32 bit Operating System.

    Please see the below screenshot. The values in the regedit of our system is already pointed to the given values. Similary .avi,.asf, and .wmv along with .wma are also having the same values.

    WMP11.AssocFile.WMA

    Thanks,

    Neha

    Friday, August 8, 2014 11:09 AM
  • Hi 

    Then I suggest upgrading to IE 10 alternately reset the IE to default and reboot your system.

    (Backup favorites first)

    as a second suggestion try getting media player classic and defining this as your default program.

    Friday, August 8, 2014 11:15 AM
  • Hello,

    I upgraded my IE to version 10. Sadly no luck :-( .wma files won't play.

    It still shows below error :

    Windows Media Player cannot play the file. The Player might not support the file type or a required codec might not be installed on your computer.

    Do you have any other workaround for this issue?

    I have not tried installing WMP classic yet. Please confirm if the version 6.4.91 to be installed.

    Thank you in advance for your support!

    Regards,

    Neha

    Friday, August 8, 2014 2:37 PM
  • Hello,

    Do you have any workaround for this? how long will it be that the .wma files wont play on IE?

    Regards,

    Neha

    • Proposed as answer by Th3B0sS Sunday, August 10, 2014 5:45 AM
    • Unproposed as answer by Th3B0sS Sunday, August 10, 2014 5:47 AM
    • Marked as answer by BeingGeek Tuesday, August 12, 2014 6:56 AM
    • Unmarked as answer by BeingGeek Tuesday, August 12, 2014 6:56 AM
    Saturday, August 9, 2014 11:46 AM
  • Hi Neha

    apologies for the late reply

    the version should be 

    Media Player Classic 6.4.9.1‎

    http://media-player-classic.en.softonic.com/

    with regards to the IE not playing wma, read the below

    I am sure this will put the issue to bed.

    http://www.sevenforums.com/music-pictures-video/13545-cannot-play-wma-link.html

    as a last sugestion try the below is the above does not solve this issue.

    • Download the latest codec packs for your OS
    • Upgrade the OS to Service pack 1

    hope this solves your issue.

    • Marked as answer by BeingGeek Tuesday, August 12, 2014 6:56 AM
    Sunday, August 10, 2014 5:52 AM
  • It still shows below error :

    Windows Media Player cannot play the file. The Player might not support the file type or a required codec might not be installed on your computer.

    Hi,

    Regarding to this error, have you tried to download the codec for the WMP and check the result again? You can refer to instruction in the following link:

    http://support.microsoft.com/kb/926373

    Since this issue happens in IE, so we can also try to troubleshoot from the IE side, please try steps mentioned in the following link and check if some settings are the culprit
    http://support.microsoft.com/kb/2532294


    Yolanda Zhu
    TechNet Community Support

    Monday, August 11, 2014 2:52 AM
    Moderator
  • Hello,

    I followed all the steps regarding the Codec download but unfortunately none worked.

    However playing the .wma files in WMP Classic was a workaround and we could play the same by instaling it on our system.

    Thank you for the responses. Also please let me know how long will this problem exists. Do we have any new patches for the WMP 12.0 to play these files? and not downgrade the WMP to 6th version?

    Thank you!

    Regards,

    Neha

    Tuesday, August 12, 2014 7:00 AM
  • Hello,

    The steps give in both the links did not help to solve the issue. The issue still remains. Also if I check the Codec Type of the file to be played. It did'nt had any Codec Type. It was mentioned as " Video codec : - ".

    Hence I fllowed the steps mentioned in

    http://support.microsoft.com/kb/926373

    for the ones which don't have any Codec type. This did not solve the issue. However downgrading the WMP to 6.4.9.1 was a workaround and I was able to play the files. IE 8/9 still dont play .wma files on WMP version 12.

    Regards,

    Neha

    Tuesday, August 12, 2014 7:04 AM
  • Hi,

    By default, WMP 12 should support .wma, have you installed any codec ins from untrusted, unauthorized sources? Because these codec packs might include software that can damage your PC\WMP.  If you've installed any codec packs and are having problems with the Player, I recommend that you remove them.

    You can also tun off Media Feature under Control panel\Programs and features\Turn Windows Features on or off, restart PC, then re-turn on this option, restart as a test.


    Yolanda Zhu
    TechNet Community Support

    Friday, August 15, 2014 8:19 AM
    Moderator