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Desktop Background in Windows Vista Business Issue RRS feed

  • Question

  • Hi,

    I personalize my desktop background (wallpaper) through the Personalize. I select a picture to be used as my desktop background.

    After setting the desktop background, I don't see it appearing on my desktop. One strange thing happens... When my screensaver (I selected "Bubbles"as my screensaver) starts running, I see my Desktop Background starts appearing with the Bubbles effect (my screensaver setting)

    I tired using third party wallpaper software and the same thing happens as well. I went to check on my registry, my desktop background is set to to use the picture I selected.

    I tried scanning for malware but found none.

    Can someone kindly advise?


    Thanks,
    abksg@hotmail.com
    Tuesday, November 4, 2008 7:01 AM

Answers

  • Hi,

     

    What is the Desktop background looks like after you select the picture and before screensaver launches? How does it work when you use system build-in background pictures?

     

    This kind of issues are related to the display driver. I suggest that you upgrade the display driver. Please remove the existed driver first.

     

    1. Click Start. In the Start Search box type "devmgmt.msc" and press Enter.

    2. Expand "Display Adapters", double-click on the entry of the video card.

    3. Click the tab "Driver", click "Uninstall".

    4. Click Start. In the Start Search box type "appwiz.cpl" and press Enter.

    5. Remove the entries related to the display adapter.

     

    Then download the latest driver from the website of the computer manufacturer. Please install the new driver.

     

    If the issue persists, I suggest that you boot in Clean Boot Mode.

     

    Clean boot

    =================

    Let’s disable all startup items and third party services when booting. This method will help us determine if this issue is caused by a loading program or service. Please perform the following steps:

     

    1. Click the Start Button type "msconfig" (without quotation marks) in the Start Search box, and then press Enter.

     

    Note: If prompted, please click Continue on the User Account Control (UAC) window.

     

    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

    3. Click the "Startup" tab, click "Disable All" and click "OK".

     

    Then, restart the computer. When the "System Configuration Utility" window appears, please check the "Don't show this message or launch the System Configuration Utility when Windows starts" box and click OK.

     

    Please test this issue in the Clean Boot environment, if the issue disappears in the Clean Boot environment, we can use a 50/50 approach to quickly narrow down which entry is causing the issue.

     

    For more information about this step, please refer to the following KB article:

     

    How to troubleshoot a problem by performing a clean boot in Windows Vista

    http://support.microsoft.com//kb/929135

     

    However, if the issue persists in Clean Boot Mode, I suggest that you create a new user, and check if the new user profile works properly.

     

    Create a new user account

    ====================

    1. Click the Start Button, and then click Control Panel. 

    2. Click Classic View in left panel. 

    3. Double-click User Accounts.

    4. Click Manage another use account. 

    5. Click Create a new account, and type the name.

    6. Choose account type as Computer administrator.

    7. Click Create Account.

    8. Log off and log on with the new account.

     

    If the issue does not occur, the old profile is corrupt and we may use this new one instead. You may transfer personal data from the old profile to the new one.

     

    Transfer user profile

    ===============

    1. Log on as the new user account (make sure the new user account has administrator privilege).

    2. Click the Start menu, and click Computer.

    3. Click the Organize button on the left top corner and choose Folder and Search Options.

    4. Under View tab, check the "Show hidden files and folders" box and click OK to save settings.

    5. Navigate to the C:\Users\(old user name) folder.

     

    Note: The "old user name" refers to the user name of your old account. For example, if the user name of your old account is "Larry", the folder should be C:\Users\Larry.

     

    5. Copy all files and folders in the C:\Users\(old user name) folder to the C:\Users\(new user name) folder.

     

    Note: To copy all files, we can press Ctrl+A, and then Ctrl+C in the C:\Users\(old user name) folder. After that, navigate to the C:\Users\(new user name) folder, click Ctrl+V. Replace them with the new files.

     

    Hope it helps.

    Thursday, November 6, 2008 5:46 AM
    Moderator