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Making External Calls using a PIN? RRS feed

  • Question

  • Hi All,

    I know that this feature is not used on Lync Server 2010 but I am trying to find a workaround to make this happen. The management of my company wants to have International calls enabled for a couple common area phones. But they want to use a PIN code or password to make an international call and give this code to some specific people. I have HP 4110 common area phones and HP 4120. I've also asked HP if they have a feature to lock the phone so everytime somebody wants to make a call they can enter a code and unlock the phone before they make a call but it's not possible.

    I just want to have some advices from you all to make this happen or if it's not possible at all, at least I can convince our management team. Basically we would like to use a PIN code or password to make a call. Is this possible somehow? Maybe using a 3rd party software?

    Regards

    Wednesday, January 22, 2014 5:00 AM

Answers

  • The only way around that I could think about is to set a dialing rule. 

    For example, you want to set PIN 1234, so you create dialing rule that will do the following:

    You dial 1234011xxxxxxxxx.

    The rule will check, if number dialed starts with 1234011, remove 1234011.



    Please “Vote As Helpful” and/or “Mark As Answer” if this post helped you.

    Wednesday, January 22, 2014 8:47 PM
  • I agree with Igor.  This is your workaround, a secret normalization rule.  You have the common area phone use a custom dial plan that will not recognize international numbers dialed normally, then you add a rule that will recognize a pin dialed before the an international number and normalize it to work.  You can set a different pin for each user so you can track who is making the calls from your monitoring server.

    Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer". SWC Unified Communications

    Wednesday, January 22, 2014 9:01 PM

All replies

  • The only way around that I could think about is to set a dialing rule. 

    For example, you want to set PIN 1234, so you create dialing rule that will do the following:

    You dial 1234011xxxxxxxxx.

    The rule will check, if number dialed starts with 1234011, remove 1234011.



    Please “Vote As Helpful” and/or “Mark As Answer” if this post helped you.

    Wednesday, January 22, 2014 8:47 PM
  • I agree with Igor.  This is your workaround, a secret normalization rule.  You have the common area phone use a custom dial plan that will not recognize international numbers dialed normally, then you add a rule that will recognize a pin dialed before the an international number and normalize it to work.  You can set a different pin for each user so you can track who is making the calls from your monitoring server.

    Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer". SWC Unified Communications

    Wednesday, January 22, 2014 9:01 PM
  • Thank you very much for your answers.
    This is a great idea. I will try that right away.

    Regards.

    Thursday, January 23, 2014 4:36 AM
  • Hi Igor,

    I have the same issue the only thinks its my boss want that every employed have different pin for make external call.

    There are other ways to do this we have 100 employed that can do external call an is to difficult for me maintain 100 dial plan.

    There are other ways to do that on lync 2013.

     

    Friday, March 6, 2015 3:25 PM
  • Carlos,

    The best way to manage that many dial plans would be through PowerShell so you could script it out, but I agree it would be difficult.  Right now, I don't know of a better way to do it. 

    I'd suggest posting to a new thread to get more eyes on it and explaining what and why you need it.


    Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer". SWC Unified Communications

    This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

    Friday, March 6, 2015 3:27 PM