Update automatically attempting install, but never approved, can't even find in WSUS RRS feed

  • Question

  • On our windows 10 systems in the start menu,
    there is a software called "Canon Office Printer Utility" that is showing up automatically.

    After reviewing event logs, it looks like windows update is installing this software.
    The strange thing is this update has not been approved in WSUS,
    nor can we find any reference to this update anywhere in WSUS or on the internet.

    Here is what I keep seeing in the event viewer:

    Windows update started downloading an update.
    Event ID:44
    Source: WindowsUpdateClient
    From the details tab I get:
    Update Title: 9WZDNCRFJ14L-34791E63.CanonOfficePrinterUtility
    Update Guid: 9D98B2CD-86D6-4D93-B462-91439272468E

    We actually have the store and all apps except our approved list blocked by default, so this app never actually installs.

    Would love to figure out how/why this is attempting to install when it's not in our WSUS server or anywhere else.

    I've gone into the  "Device installation settings" and set the option:
    "Do you want to automatically download manufacturers' apps and custom icons available for your devices?"
    To "NO"

    However this app re-tries to install every time I uninstall it.

    Any help would be greatly appreciated!

    Friday, January 25, 2019 7:32 PM

All replies

  • Hi Brandon,

    If you convert the Windows Update log file (Get-WindowsUpdateLog) you should be able to see exactly from which server that update is being found/downloaded.

    If it is a driver update, you can disable the driver search with this policy:


    Hope this helps,

    We could change the world, if God would give us the source code.

    Sunday, January 27, 2019 8:38 PM
  • Hi,

    Windows 10 will automatically install driver updates and application updates, and sometimes unwanted applications are installed on your computer.

    If turning off automatically download manufacturers' app and custom icons is not useful, please try the following:

    1. Press Windows + R and enter gpedit.msc in the Run.
    2. Navigate to the following location:
      Local Computer Policy - Computer Configuration - Administrative Templates - Windows Components - Windows Update
    3. In the list of policies for Windows Update, find "Do not include drivers with Windows Updates", open the edit window and select Enabled.

    This setting prevents Windows 10 from "updating" drivers, but the download installation of the "New Device" driver is not affected.

    Reply back with the results would be happy to help.

    Yic Lv

    Please remember to mark the replies as answers if they help.
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    Monday, January 28, 2019 9:41 AM
  • Did you ever figure this out? We see the same icon on our start menu but no eventvwr entry.


    Wednesday, September 25, 2019 5:39 PM