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Blue Screen of Death occuring randomly on newly built computer RRS feed

  • Question

  • Computer came with Windows 7 installed.  Worked for a few days but now I will randomly be browsing the internet and the BSOD will appear.  Happened about three times today.

     

    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7600.2.0.0.768.3
      Locale ID:    1033

    Additional information about the problem:
      BCCode:    124
      BCP1:    0000000000000000
      BCP2:    FFFFFA8004D9A028
      BCP3:    00000000BE200000
      BCP4:    0000000000011166
      OS Version:    6_1_7600
      Service Pack:    0_0
      Product:    768_1

    Wednesday, July 20, 2011 2:57 AM

Answers

  • This is generally a hardware problem.

    Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR

    The WHEA_UNCORRECTABLE_ERROR bug check has a value of 0x00000124. This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).

    You can try a web search for whea_uncorrectable_error 124 windows 7 to see how others have troubleshot it. But if you are able to run any hardware diagnostics from the computer manufacturer, I would start there.

    • Proposed as answer by Miya Yao Friday, July 22, 2011 5:59 AM
    • Marked as answer by Miya Yao Friday, July 29, 2011 1:49 AM
    Wednesday, July 20, 2011 3:11 AM

All replies

  • This is generally a hardware problem.

    Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR

    The WHEA_UNCORRECTABLE_ERROR bug check has a value of 0x00000124. This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).

    You can try a web search for whea_uncorrectable_error 124 windows 7 to see how others have troubleshot it. But if you are able to run any hardware diagnostics from the computer manufacturer, I would start there.

    • Proposed as answer by Miya Yao Friday, July 22, 2011 5:59 AM
    • Marked as answer by Miya Yao Friday, July 29, 2011 1:49 AM
    Wednesday, July 20, 2011 3:11 AM
  • Hi,

     

    IF you run into this again, here are some troubleshooting steps for WHEA_UNCORRECTABLE_ERROR,

    http://mikemstech.blogspot.com/2010/07/windbgkd-debugging-processor-cache.html


    -- Mike Burr
    Technology
    Saturday, December 3, 2011 10:06 PM