Most optical drives have a button on the from that you can push to open the tray.
If the button doesn't work that means one of two things:
- the optical drive is dead and needs to be replaced
- the optical drive is locked by the program preventing it from opening
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Right-click the icon for the disc drive that is stuck, and then click Eject.
If this doesn't help then there are other way outs also. You may kindly go through the following article (applicable for all):
If all the possible solutions fail then change the CD-ROM Drive.
S.Sengupta, Windows Insider MVP
It would be grateful if you can reply to this question in order to assist you further.
1. What is the make and model of the computer?
2. Are you able to access your CD\DVD drives from Windows Explorer?
You can try to check if you are able to view CD\DVD from device manager.
Press Windows Key +R, type devmgmt.msc to open the Device Manager.
In addition, you can eject CD from CD-ROM using command prompt. Follow this step:
Go to Start -> Run -> Cmd. Now type, C:\>eject E:
Where E is the CD drive.
If you want to insert CD without pressing hard button, you can also try using the following command line:
C:\>eject E: /1.
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