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BSOD ntoskrnl.exe+7efc0 RRS feed

  • Question

  • Hi.. Need help very urgent.. I always having Blue screen on my HP Elitebook 2570p - Windows 7 64 bit.. Here is the error

    ==================================================
    Dump File         : 041713-43961-01.dmp
    Crash Time        : 4/17/2013 3:38:55 PM
    Bug Check String  : DRIVER_POWER_STATE_FAILURE
    Bug Check Code    : 0x0000009f
    Parameter 1       : 00000000`00000003
    Parameter 2       : fffffa80`072df060
    Parameter 3       : fffff800`00ba2748
    Parameter 4       : fffffa80`0efbec60
    Caused By Driver  : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7efc0
    File Description  : NT Kernel & System
    Product Name      : Microsoft® Windows® Operating System
    Company           : Microsoft Corporation
    File Version      : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
    Processor         : x64
    Crash Address     : ntoskrnl.exe+7efc0
    Stack Address 1   :
    Stack Address 2   :
    Stack Address 3   :
    Computer Name     :
    Full Path         : C:\Windows\Minidump\041713-43961-01.dmp
    Processors Count  : 4
    Major Version     : 15
    Minor Version     : 7601
    Dump File Size    : 1,129,856
    ==================================================

    Here is link for the minidump

    https://skydrive.live.com/redir?resid=8C53032984F9E541!108


    • Edited by Female_IT Thursday, April 18, 2013 12:36 PM
    • Moved by Carey FrischMVP Thursday, April 18, 2013 8:42 PM Relocate
    Thursday, April 18, 2013 12:21 PM

Answers

  • The error appears to involve USB:

    BUCKET_ID:  X64_0x9F_3_IMAGE_usbhub.sys

    The culprit may be the Mbm3CBus.sys:

    >[ 16, 2]   0 e0 fffffa800f57a1f0 00000000 fffff8800112657c-fffff880011263c4 Success Error Cancel
            \Driver\usbhub ACPI!ACPIDeviceIrpDeviceFilterRequest
       Args: 00000000 00000001 00000003 00000000
     [ 16, 2]   0  1 fffffa800875fe40 00000000 00000000-00000000    pending
            \Driver\ACPI
       Args: 00000000 00000001 00000003 00000000
     [ 16, 2]   0 e1 fffffa80077ae070 00000000 00000000-00000000    pending
           Unable to load image \SystemRoot\system32\DRIVERS\Mbm3CBus.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for Mbm3CBus.sys
    *** ERROR: Module load completed but symbols could not be loaded for Mbm3CBus.sys
     \Driver\Mbm3CBus

    The Mbm3CBus.sys, which is dated Aug 22, 2011 appears to be a driver for a mobile broadband device:

    http://systemexplorer.net/file-database/file/mbm3cbus-sys

    Try updating that driver, there may be an updated driver in the following link, perhaps this one:

    http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=5257523&prodTypeId=321957&prodSeriesId=5259393&swLang=13&taskId=135&swEnvOID=4061

    • Marked as answer by tracycai Thursday, April 25, 2013 8:46 AM
    Friday, April 19, 2013 2:11 AM