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Dialing from phone extention not asking for PIN to log in RRS feed

  • Question

  • Hi,  We have deployed Exchange 2013 SP1 and  are configuring UM. 

    Most things are working with the exception of when calling into get voice mail from the office phone it acts like I am calling the number and doesn't prompt  PIN to get to voicemail.  It appears the UM server isn't recognizing that the call is coming from the same extension and just asks to leave a message.

    Is this a setting in Exchange, or on the PBX side that needs to be updated?

    Also what feature code does the message light use, currently we use *56 to turn on and *57 to turn off.

    Thanks.

    Monday, March 10, 2014 5:21 PM

All replies

  • That's probably due to the integration you are using to UM.  UM sees the direct call as a diverted call instead.  UM can never send DTMF codes to turn on or off MWI, that would be a function of your SIP gateway or other integration piece.
    Tuesday, March 11, 2014 3:12 PM