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windows 7 BSOD blue screen viewer says its ntoskrnl.exe RRS feed

  • Question

  • Hi recently my computer has been acting up. During times when I play games such as Battlefield 3 or Warhammer 40k I would just blue screen. Sometimes I would blue screen minutes into the game or never at all. Blue screen viewer says that the file ntoskrnl.exe is in the red any help with this is very much appreciated
    Wednesday, October 5, 2011 11:46 AM

Answers

  • I suggest you contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.

    To obtain the phone numbers for specific technology request please take a look at the web site below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

    Regards,

    Miya


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Miya Yao Tuesday, October 25, 2011 2:29 AM
    Tuesday, October 11, 2011 7:10 AM
  • Hi,

    This particular blue screen is typically a hardware issue, I wrote a post that may be of help,

    http://mikemstech.blogspot.com/2011/12/troubleshooting-0x0000007a.html


    -- Mike Burr
    Technology
    • Marked as answer by Miya Yao Thursday, December 8, 2011 8:23 AM
    Thursday, December 8, 2011 8:14 AM

All replies

  • Hello,

    please use Microsoft Skydrive to upload dump files (c:\windows\minidumps). Once done, post a link here.

    You can also contact Microsoft CSS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer 

    Wednesday, October 5, 2011 12:56 PM
  • Here is the link https://skydrive.live.com/?cid=98e2b408dc5bab85&sc=documents&nl=1&uc=1&id=98E2B408DC5BAB85%21324#!/?cid=98e2b408dc5bab85&sc=documents&uc=6&id=98E2B408DC5BAB85%21324 there are multiple dump files which all has the same errors(ntoskrnl.exe) the most recent one is 29546-01 and thank you for such a fast reply
    Wednesday, October 5, 2011 1:35 PM
  • if anyone here is still willing to help I'd much appreciate it, this problem of mine is getting more and more frequent
    Thursday, October 6, 2011 2:45 AM
  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    KERNEL_DATA_INPAGE_ERROR (7a)
    The requested page of kernel data could not be read in.  Typically caused by
    a bad block in the paging file or disk controller error. Also see
    KERNEL_STACK_INPAGE_ERROR.
    If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
    it means the disk subsystem has experienced a failure.
    If the error status is 0xC000009A, then it means the request failed because
    a filesystem failed to make forward progress.
    Arguments:
    Arg1: 0000000000000020, lock type that was held (value 1,2,3, or PTE address)
    Arg2: ffffffffc000009d, error status (normally i/o status code)
    Arg3: fffffa8008ed8078, current process (virtual address for lock type 3, or PTE)
    Arg4: 0000000000000000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
    Debugging Details:
    ------------------
    ERROR_CODE: (NTSTATUS) 0xc000009d - STATUS_DEVICE_NOT_CONNECTED
    DISK_HARDWARE_ERROR: There was error with disk hardware
    BUGCHECK_STR:  0x7a_c000009d
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    CURRENT_IRQL:  1
    LAST_CONTROL_TRANSFER:  from fffff800030c997c to fffff800030d4c40
    STACK_TEXT:  
    fffff880`058ae418 fffff800`030c997c : 00000000`0000007a 00000000`00000020 ffffffff`c000009d fffffa80`08ed8078 : nt!KeBugCheckEx
    fffff880`058ae420 fffff800`030be8b7 : fffffa80`08ed8010 fffffa80`c000009d fffff880`00000000 fffffa80`08ed80a8 : nt! ?? ::FNODOBFM::`string'+0x51040
    fffff880`058ae4e0 fffff800`030c82f7 : fffffa80`06a3fb60 fffffa80`06a3fbb0 fffffa80`00000002 fffff880`0f888000 : nt!IopCompletePageWrite+0x57
    fffff880`058ae510 fffff800`030c85a7 : fffffa80`075846a0 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDeliverApc+0x1c7
    fffff880`058ae590 fffff880`00c3c990 : fffffa80`075846a0 00000000`00000004 00000000`00000000 00000000`00000000 : nt!KiApcInterrupt+0xd7
    fffff880`058ae720 fffff880`00c41fc4 : fffffa80`0a431cf0 fffffa80`06e6c670 fffffa80`075846a0 fffffa80`0a431cf0 : SCSIPORT!ScsiPortFdoDispatch+0x390
    fffff880`058ae7a0 fffff880`01b6b445 : 00000000`00000000 00000000`00000001 fffffa80`07584580 00000026`0c9b5000 : SCSIPORT!ScsiPortPdoScsi+0x214
    fffff880`058ae7d0 fffff880`01b6b975 : fffffa80`07fac010 fffffa80`07d05050 00000000`00020000 fffff880`00000001 : CLASSPNP!ServiceTransferRequest+0x355
    fffff880`058ae870 fffff880`00e180af : fffffa80`06d206f0 00000000`0000000b fffffa80`06d208e0 fffff880`00000001 : CLASSPNP!ClassReadWrite+0xd5
    fffff880`058ae8c0 fffff880`00d8d18c : fffffa80`07df2e20 fffffa80`06d206f0 fffffa80`06d206f0 fffff880`00e180af : partmgr!PmGlobalDispatch+0x9f
    fffff880`058ae8f0 fffff880`01b1b2bf : 00000000`0000000b fffffa80`07df9b90 fffffa80`06d206f0 fffffa80`088f5a50 : volmgr!VmReadWrite+0x11c
    fffff880`058ae930 fffff880`01b1b53c : fffffa80`07df9b90 00000000`026064c0 00000000`026064b5 fffff880`01ace083 : fvevol!FveReadWrite+0x47
    fffff880`058ae970 fffff880`01b1b593 : fffffa80`07df8a90 00000000`000a0045 00000000`00000300 00000000`00000000 : fvevol!FveFilterRundownReadWrite+0x1dc
    fffff880`058ae9d0 fffff880`01acf0c5 : 00000000`00000000 00000000`00000001 00000000`00000000 00000000`00000021 : fvevol!FveFilterRundownWrite+0x2f
    fffff880`058aea00 fffff880`01ace405 : fffffa80`07df8a90 fffffa80`06d206f0 00000000`00000000 fffffa80`0abf6ae0 : rdyboost!SmdProcessReadWrite+0xc8d
    fffff880`058aeb70 fffff880`01a754a9 : fffffa80`06d206f0 00000026`064c0000 fffffa80`06d20a00 fffffa80`06d206f0 : rdyboost!SmdDispatchReadWrite+0xd9
    fffff880`058aeba0 fffff880`0126e39a : fffff880`035088f0 fffffa80`06a3fb60 fffff880`03508790 fffffa80`09b26b60 : volsnap! ?? ::FNODOBFM::`string'+0x19f8
    fffff880`058aebf0 fffff800`030cc757 : fffff880`08687a20 00000000`003d1110 00000000`778045c0 00000000`00000000 : Ntfs!NtfsStorageDriverCallout+0x16
    fffff880`058aec20 fffff800`030cc711 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxSwitchKernelStackCallout+0x27
    fffff880`03508660 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSwitchKernelStackContinue
    STACK_COMMAND:  kb
    FOLLOWUP_IP: 
    CLASSPNP!ServiceTransferRequest+355
    fffff880`01b6b445 85c0            test    eax,eax
    SYMBOL_STACK_INDEX:  7
    SYMBOL_NAME:  CLASSPNP!ServiceTransferRequest+355
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: CLASSPNP
    IMAGE_NAME:  CLASSPNP.SYS
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7929b
    FAILURE_BUCKET_ID:  X64_0x7a_c000009d_CLASSPNP!ServiceTransferRequest+355
    BUCKET_ID:  X64_0x7a_c000009d_CLASSPNP!ServiceTransferRequest+355
    Followup: MachineOwner
    ---------
    2: kd> lmvm CLASSPNP
    start             end                 module name
    fffff880`01b6a000 fffff880`01b9a000   CLASSPNP   (pdb symbols)          c:\symbols\classpnp.pdb\09E4EA6804D54FD3A6D8DAD298C55FCD2\classpnp.pdb
        Loaded symbol image file: CLASSPNP.SYS
        Mapped memory image file: c:\symbols\CLASSPNP.SYS\4CE7929B30000\CLASSPNP.SYS
        Image path: \SystemRoot\system32\drivers\CLASSPNP.SYS
        Image name: CLASSPNP.SYS
        Timestamp:        Sat Nov 20 10:19:23 2010 (4CE7929B)
        CheckSum:         000318BE
        ImageSize:        00030000
        File version:     6.1.7601.17514
        Product version:  6.1.7601.17514
        File flags:       0 (Mask 3F)
        File OS:          40004 NT Win32
        File type:        3.7 Driver
        File date:        00000000.00000000
        Translations:     0000.04b0
        CompanyName:      Microsoft Corporation
        ProductName:      Microsoft® Windows® Operating System
        InternalName:     Classpnp.sys
        OriginalFilename: Classpnp.sys
        ProductVersion:   6.1.7601.17514
        FileVersion:      6.1.7601.17514 (win7sp1_rtm.101119-1850)
        FileDescription:  SCSI Class System Dll
        LegalCopyright:   © Microsoft Corporation. All rights reserved.
    ------------------------------------------------------
    Your BSOD was caused by Classpnp.sys driver. More about it: http://www.registryfast.com/error-exe/classpnp.sys.html
    Please start by a full scan on your computer to check if there is viruses and delete them.

    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer 

    Thursday, October 6, 2011 12:49 PM
  • I recently used AVG to scan my computer it showed no viruses

    Also I used malware bytes to scan my computer so far nothing turned up

    • Edited by MrAsian Thursday, October 6, 2011 10:33 PM
    Thursday, October 6, 2011 10:25 PM
  • I recently used AVG to scan my computer it showed no viruses

    Also I used malware bytes to scan my computer so far nothing turned up

    Try using another one with up-to-date signatures.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    Saturday, October 8, 2011 12:40 PM
  • I used kaspersky as well, nothing appeared as any virus
    Sunday, October 9, 2011 5:45 AM
  • I suggest you contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.

    To obtain the phone numbers for specific technology request please take a look at the web site below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

    Regards,

    Miya


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Miya Yao Tuesday, October 25, 2011 2:29 AM
    Tuesday, October 11, 2011 7:10 AM
  • Hi,

    This particular blue screen is typically a hardware issue, I wrote a post that may be of help,

    http://mikemstech.blogspot.com/2011/12/troubleshooting-0x0000007a.html


    -- Mike Burr
    Technology
    • Marked as answer by Miya Yao Thursday, December 8, 2011 8:23 AM
    Thursday, December 8, 2011 8:14 AM