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windows 7 BSOD blue screen viewer says its ntoskrnl.exe

Question
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Hi recently my computer has been acting up. During times when I play games such as Battlefield 3 or Warhammer 40k I would just blue screen. Sometimes I would blue screen minutes into the game or never at all. Blue screen viewer says that the file ntoskrnl.exe is in the red any help with this is very much appreciatedWednesday, October 5, 2011 11:46 AM
Answers
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I suggest you contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.
To obtain the phone numbers for specific technology request please take a look at the web site below:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607
Regards,
Miya
This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.- Marked as answer by Miya Yao Tuesday, October 25, 2011 2:29 AM
Tuesday, October 11, 2011 7:10 AM -
Hi,
This particular blue screen is typically a hardware issue, I wrote a post that may be of help,
http://mikemstech.blogspot.com/2011/12/troubleshooting-0x0000007a.html
-- Mike Burr
Technology- Marked as answer by Miya Yao Thursday, December 8, 2011 8:23 AM
Thursday, December 8, 2011 8:14 AM
All replies
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Hello,
please use Microsoft Skydrive to upload dump files (c:\windows\minidumps). Once done, post a link here.
You can also contact Microsoft CSS.
This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.Microsoft Student Partner 2010 / 2011
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Microsoft Certified TrainerWednesday, October 5, 2011 12:56 PM -
Here is the link https://skydrive.live.com/?cid=98e2b408dc5bab85&sc=documents&nl=1&uc=1&id=98E2B408DC5BAB85%21324#!/?cid=98e2b408dc5bab85&sc=documents&uc=6&id=98E2B408DC5BAB85%21324 there are multiple dump files which all has the same errors(ntoskrnl.exe) the most recent one is 29546-01 and thank you for such a fast replyWednesday, October 5, 2011 1:35 PM
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if anyone here is still willing to help I'd much appreciate it, this problem of mine is getting more and more frequentThursday, October 6, 2011 2:45 AM
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******************************************************************************** ** Bugcheck Analysis ** ********************************************************************************KERNEL_DATA_INPAGE_ERROR (7a)The requested page of kernel data could not be read in. Typically caused bya bad block in the paging file or disk controller error. Also seeKERNEL_STACK_INPAGE_ERROR.If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,it means the disk subsystem has experienced a failure.If the error status is 0xC000009A, then it means the request failed becausea filesystem failed to make forward progress.Arguments:Arg1: 0000000000000020, lock type that was held (value 1,2,3, or PTE address)Arg2: ffffffffc000009d, error status (normally i/o status code)Arg3: fffffa8008ed8078, current process (virtual address for lock type 3, or PTE)Arg4: 0000000000000000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)Debugging Details:------------------ERROR_CODE: (NTSTATUS) 0xc000009d - STATUS_DEVICE_NOT_CONNECTEDDISK_HARDWARE_ERROR: There was error with disk hardwareBUGCHECK_STR: 0x7a_c000009dCUSTOMER_CRASH_COUNT: 1DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULTPROCESS_NAME: SystemCURRENT_IRQL: 1LAST_CONTROL_TRANSFER: from fffff800030c997c to fffff800030d4c40STACK_TEXT:fffff880`058ae418 fffff800`030c997c : 00000000`0000007a 00000000`00000020 ffffffff`c000009d fffffa80`08ed8078 : nt!KeBugCheckExfffff880`058ae420 fffff800`030be8b7 : fffffa80`08ed8010 fffffa80`c000009d fffff880`00000000 fffffa80`08ed80a8 : nt! ?? ::FNODOBFM::`string'+0x51040fffff880`058ae4e0 fffff800`030c82f7 : fffffa80`06a3fb60 fffffa80`06a3fbb0 fffffa80`00000002 fffff880`0f888000 : nt!IopCompletePageWrite+0x57fffff880`058ae510 fffff800`030c85a7 : fffffa80`075846a0 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDeliverApc+0x1c7fffff880`058ae590 fffff880`00c3c990 : fffffa80`075846a0 00000000`00000004 00000000`00000000 00000000`00000000 : nt!KiApcInterrupt+0xd7fffff880`058ae720 fffff880`00c41fc4 : fffffa80`0a431cf0 fffffa80`06e6c670 fffffa80`075846a0 fffffa80`0a431cf0 : SCSIPORT!ScsiPortFdoDispatch+0x390fffff880`058ae7a0 fffff880`01b6b445 : 00000000`00000000 00000000`00000001 fffffa80`07584580 00000026`0c9b5000 : SCSIPORT!ScsiPortPdoScsi+0x214fffff880`058ae7d0 fffff880`01b6b975 : fffffa80`07fac010 fffffa80`07d05050 00000000`00020000 fffff880`00000001 : CLASSPNP!ServiceTransferRequest+0x355fffff880`058ae870 fffff880`00e180af : fffffa80`06d206f0 00000000`0000000b fffffa80`06d208e0 fffff880`00000001 : CLASSPNP!ClassReadWrite+0xd5fffff880`058ae8c0 fffff880`00d8d18c : fffffa80`07df2e20 fffffa80`06d206f0 fffffa80`06d206f0 fffff880`00e180af : partmgr!PmGlobalDispatch+0x9ffffff880`058ae8f0 fffff880`01b1b2bf : 00000000`0000000b fffffa80`07df9b90 fffffa80`06d206f0 fffffa80`088f5a50 : volmgr!VmReadWrite+0x11cfffff880`058ae930 fffff880`01b1b53c : fffffa80`07df9b90 00000000`026064c0 00000000`026064b5 fffff880`01ace083 : fvevol!FveReadWrite+0x47fffff880`058ae970 fffff880`01b1b593 : fffffa80`07df8a90 00000000`000a0045 00000000`00000300 00000000`00000000 : fvevol!FveFilterRundownReadWrite+0x1dcfffff880`058ae9d0 fffff880`01acf0c5 : 00000000`00000000 00000000`00000001 00000000`00000000 00000000`00000021 : fvevol!FveFilterRundownWrite+0x2ffffff880`058aea00 fffff880`01ace405 : fffffa80`07df8a90 fffffa80`06d206f0 00000000`00000000 fffffa80`0abf6ae0 : rdyboost!SmdProcessReadWrite+0xc8dfffff880`058aeb70 fffff880`01a754a9 : fffffa80`06d206f0 00000026`064c0000 fffffa80`06d20a00 fffffa80`06d206f0 : rdyboost!SmdDispatchReadWrite+0xd9fffff880`058aeba0 fffff880`0126e39a : fffff880`035088f0 fffffa80`06a3fb60 fffff880`03508790 fffffa80`09b26b60 : volsnap! ?? ::FNODOBFM::`string'+0x19f8fffff880`058aebf0 fffff800`030cc757 : fffff880`08687a20 00000000`003d1110 00000000`778045c0 00000000`00000000 : Ntfs!NtfsStorageDriverCallout+0x16fffff880`058aec20 fffff800`030cc711 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxSwitchKernelStackCallout+0x27fffff880`03508660 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSwitchKernelStackContinueSTACK_COMMAND: kbFOLLOWUP_IP:CLASSPNP!ServiceTransferRequest+355fffff880`01b6b445 85c0 test eax,eaxSYMBOL_STACK_INDEX: 7SYMBOL_NAME: CLASSPNP!ServiceTransferRequest+355FOLLOWUP_NAME: MachineOwnerMODULE_NAME: CLASSPNPIMAGE_NAME: CLASSPNP.SYSDEBUG_FLR_IMAGE_TIMESTAMP: 4ce7929bFAILURE_BUCKET_ID: X64_0x7a_c000009d_CLASSPNP!ServiceTransferRequest+355BUCKET_ID: X64_0x7a_c000009d_CLASSPNP!ServiceTransferRequest+355Followup: MachineOwner---------2: kd> lmvm CLASSPNPstart end module namefffff880`01b6a000 fffff880`01b9a000 CLASSPNP (pdb symbols) c:\symbols\classpnp.pdb\09E4EA6804D54FD3A6D8DAD298C55FCD2\classpnp.pdbLoaded symbol image file: CLASSPNP.SYSMapped memory image file: c:\symbols\CLASSPNP.SYS\4CE7929B30000\CLASSPNP.SYSImage path: \SystemRoot\system32\drivers\CLASSPNP.SYSImage name: CLASSPNP.SYSTimestamp: Sat Nov 20 10:19:23 2010 (4CE7929B)CheckSum: 000318BEImageSize: 00030000File version: 6.1.7601.17514Product version: 6.1.7601.17514File flags: 0 (Mask 3F)File OS: 40004 NT Win32File type: 3.7 DriverFile date: 00000000.00000000Translations: 0000.04b0CompanyName: Microsoft CorporationProductName: Microsoft® Windows® Operating SystemInternalName: Classpnp.sysOriginalFilename: Classpnp.sysProductVersion: 6.1.7601.17514FileVersion: 6.1.7601.17514 (win7sp1_rtm.101119-1850)FileDescription: SCSI Class System DllLegalCopyright: © Microsoft Corporation. All rights reserved.------------------------------------------------------Bug Check Code 0x7A: http://msdn.microsoft.com/en-us/library/ff559211(VS.85).aspxYour BSOD was caused by Classpnp.sys driver. More about it: http://www.registryfast.com/error-exe/classpnp.sys.htmlPlease start by a full scan on your computer to check if there is viruses and delete them.
This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.Microsoft Student Partner 2010 / 2011
Microsoft Certified Professional
Microsoft Certified Systems Administrator: Security
Microsoft Certified Systems Engineer: Security
Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
Microsoft Certified Technology Specialist: Windows 7, Configuring
Microsoft Certified IT Professional: Enterprise Administrator
Microsoft Certified IT Professional: Server Administrator
Microsoft Certified TrainerThursday, October 6, 2011 12:49 PM -
I recently used AVG to scan my computer it showed no viruses
Also I used malware bytes to scan my computer so far nothing turned up
- Edited by MrAsian Thursday, October 6, 2011 10:33 PM
Thursday, October 6, 2011 10:25 PM -
I recently used AVG to scan my computer it showed no viruses
Also I used malware bytes to scan my computer so far nothing turned up
Try using another one with up-to-date signatures.
This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.Microsoft Student Partner 2010 / 2011
Microsoft Certified Professional
Microsoft Certified Systems Administrator: Security
Microsoft Certified Systems Engineer: Security
Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
Microsoft Certified Technology Specialist: Windows 7, Configuring
Microsoft Certified IT Professional: Enterprise Administrator
Microsoft Certified IT Professional: Server Administrator
Microsoft Certified TrainerSaturday, October 8, 2011 12:40 PM -
I used kaspersky as well, nothing appeared as any virusSunday, October 9, 2011 5:45 AM
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I suggest you contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.
To obtain the phone numbers for specific technology request please take a look at the web site below:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607
Regards,
Miya
This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.- Marked as answer by Miya Yao Tuesday, October 25, 2011 2:29 AM
Tuesday, October 11, 2011 7:10 AM -
Hi,
This particular blue screen is typically a hardware issue, I wrote a post that may be of help,
http://mikemstech.blogspot.com/2011/12/troubleshooting-0x0000007a.html
-- Mike Burr
Technology- Marked as answer by Miya Yao Thursday, December 8, 2011 8:23 AM
Thursday, December 8, 2011 8:14 AM