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Windows vista crashes a lot of programs RRS feed

  • Question

  • helllo guys first of all let me say i've been trying ALL the solutions i could find on this site before i made this topic

    2 days ago i was browsing with IE8 some web page (i dont quite remember witch one but i had visited it before) then all of a sudden DEP decides i've had too much fun and closes IE8 (dep closing a MICROSOFT PRODUCT? bad coding much?)  after that even windows live messenger and even that little help window all of them killed by DEP , after that i used that exepcion list from DEP sadly it didn't work and AFTER that i tried the CMD thing (the one that supposedly dissables DEP) and programs keep crashing. so know i ask you suppreme miscrosoft overlordhow the fu** can i keep using my pc im pretty much going crazy over thi. i have been using IE and messenger  since i can remember with no problems

    btw windows vista home basic OS (sp2)

    tnx in advance

    Thursday, February 24, 2011 8:00 AM

Answers

  • Hi,

    There are some methods to check for malware included below which are very effective
    however if you suspect malware see the next message for how to do a thorough hunt
    for malware.

    ---------------

    EricLaw's IEInternals - A look at Internet Explorer from the inside out. - Understanding DEP/NX
    http://blogs.msdn.com/ieinternals/archive/2009/10/10/Understanding-Data-Execution-Prevention-Crashes-in-IE8.aspx

    The problem might actually be an addon or other program causing the problem and you
    should check that 1st.

    What antivirus/antispyware/security product do you have on machine? Include any you have
    EVER had on this machine including those you uninstalled (they leave remnants behind which
    can cause strange issues).

    Start - All Programs - Accessores - System Tools - IE with no Addons - does this work better?

    IE - Tools - Internet Options - Advanced Tab - click Restore then click Reset - Apply / OK

    IE - Tools - Internet Options - Security - Reset all Zones to default level - Apply / OK

    any better?

    Close IE and then try IE and/or IE with no Addons

    IE - Tools - Manage Addons (for sure disable SSV2 if it is there, this is no longer needed but
    Java still installs it and it causes issues - you ever update Java go back in and disable it again.)
    Look for other possible problems.

    Windows Defender - Tools - Software Explorer - look for issues with programs that do not look
    right. Permitted are usually OK and "not permitted" are not always bad. If in doubt about a
    program ask about it here.

    Could be a BHO - BHOremover - Free - standalone program, needs no install, download and
    run - not all are bad however some can cause your issue. (Toolbars are BHO's)
    http://securityxploded.com/bhoremover.php

    Startup Programs
    http://www.vistax64.com/tutorials/79612-startup-programs-enable-disable.html

    Also get Malwarebytes - free - use as scanner only. If you ever suspect malware, and that would
    be unusual with Prevx running except for an occasional low level cookie (no big deal), UPDATE it
    and then run it as a scanner.

    http://www.malwarebytes.org/

    I would add prevx as well.

    Prevx - Home - Free small, fast, exceptional CLOUD protection, works with other security
    programs. This is a scanner only, VERY EFFECTIVE, if it finds something come back here
    or use Google to see how to remove. 
    http://www.prevx.com/

    PCmag - Prevx - Editor'a Choice
    http://www.pcmag.com/article2/0,2817,2346862,00.asp

    -------------------------------------------------------------------

    Do yourself a big favor and work through the above 1st.

    How to control DEP however I do not recommend turning it off and certainly not leaving it off.

    How Turn DEP On or Off for a Program in Vista
    http://www.vistax64.com/tutorials/65790-dep-turn-off-programs.html

    How to Enable or Disable DEP in Vista
    http://www.vistax64.com/tutorials/120778-dep-enable-disable.html

    ====================================

    If nothing else works you can try this however I would use as last resort.

    IE - Tools - Internet Options - Advanced Options - Security Section - uncheck Enable Memory
    Protection to Mitigate OnLine Attacks - APPLY - OK   Close and Restart IE

    Hope this helps.


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Friday, February 25, 2011 10:20 PM
  • Hi,

    If you need to check for malware here are my recommendations - these will allow you to do
    a thorough check and removal without ending up with a load of spyware programs running
    resident which can cause as many issues as the malware and maybe harder to detect as the
    cause.

    No one program can be relied upon to detect and remove all malware. Added that often easy
    to detect malware is often accompanied by a much harder to detect and remove payload. So
    its better to be overly thorough now than to pay the high price later. Check with these to an
    extreme overkill point and then run the cleanup only when you are very sure the system is clean.

    These can be done in Safe Mode - repeatedly tap F8 as you boot however you should also run 
    them in regular Windows when you can.

    TDSSKiller.exe. - Download to the Desktop - then go to it and Right Click on it - RUN AS ADMIN
    it will show any infections in the report after running - if it will not run change the name from
    tdsskiller.exe to tdsskiller.com. Whether it finds anything or not does not mean you should not
    check with the other methods below.
    http://support.kaspersky.com/viruses/solutions?qid=208280684

    Download malwarebytes and scan with it, run MRT, and add Prevx to be sure it is gone.
    (If Rootkits run UnHackMe)

    Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN

    Malwarebytes - free
    http://www.malwarebytes.org/

    Run the Microsoft Malicious Removal Tool

    Start - type in Search box -> MRT  find at top of list - Right Click on it - RUN AS ADMIN.

    You should be getting this tool and its updates via Windows Updates - if needed you can
    download it here.

    Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN
    (Then run MRT as above.)

    Microsoft Malicious Removal Tool - 32 bit
    http://www.microsoft.com/downloads/details.aspx?FamilyID=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

    Microsoft Malicious Removal Tool - 64 bit
    http://www.microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en

    also install Prevx to be sure it is all gone.

    Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN

    Prevx - Home - Free - small, fast, exceptional CLOUD protection, works with other
    security programs. This is a scanner only, VERY EFFECTIVE, if it finds something come back
    here or use Google to see how to remove. 
    http://www.prevx.com/   <-- information
    http://info.prevx.com/downloadcsi.asp  <-- download

    PCmag - Prevx - Editor's Choice
    http://www.pcmag.com/article2/0,2817,2346862,00.asp

    Try the trial version of Hitman Pro :

    Hitman Pro is a second opinion scanner, designed to rescue your computer from malware
    (viruses, trojans, rootkits, etc.) that have infected your computer despite all the security
    measures you have taken (such as anti virus software, firewalls, etc.).
    http://www.surfright.nl/en/hitmanpro

    --------------------------------------------------------

    If needed here are some online free scanners to help

    http://www.eset.com/onlinescan/

    New Vista and Windows 7 version
    http://onecare.live.com/site/en-us/center/whatsnew.htm

    Original version
    http://onecare.live.com/site/en-us/default.htm

    http://www.kaspersky.com/virusscanner

    Other Free online scans
    http://www.google.com/search?hl=en&source=hp&q=antivirus+free+online+scan&aq=f&oq=&aqi=g1

    --------------------------------------------------------

    Also do these to cleanup general corruption and repair/replace damaged/missing
    system files.

    Run DiskCleanup - Start - All Programs - Accessories - System Tools - Disk Cleanup

    Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  - 
    RUN AS ADMIN

    Enter this at the prompt - sfc /scannow

    How to analyze the log file entries that the Microsoft Windows Resource Checker
    (SFC.exe) program generates in Windows Vista cbs.log
    http://support.microsoft.com/kb/928228


    Run checkdisk - schedule it to run at next start and then Apply OK your way out then restart.

    How to Run Check Disk at Startup in Vista
    http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html

    -----------------------------------------------------------------------

    If any Rootkits are found use this thread and other suggestions. (Run UnHackMe)

    http://social.answers.microsoft.com/Forums/en-US/InternetExplorer/thread/a8f665f0-c793-441a-a5b9-54b7e1e7a5a4/

    Hope this helps.


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Friday, February 25, 2011 10:21 PM
  • Hi,

    I suggest install  Microsoft Security Essentials as your safety guard.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Tuesday, March 1, 2011 7:11 AM
    Moderator

All replies

  • i think you have malicious software running.download and run microsofr MSRT(Malicious software removal tool)

     


    Tunde Abagun MCP,MCSA,MCTS,MCITP en p "for the love of Computers"
    Friday, February 25, 2011 9:05 PM
  • Hi,

    There are some methods to check for malware included below which are very effective
    however if you suspect malware see the next message for how to do a thorough hunt
    for malware.

    ---------------

    EricLaw's IEInternals - A look at Internet Explorer from the inside out. - Understanding DEP/NX
    http://blogs.msdn.com/ieinternals/archive/2009/10/10/Understanding-Data-Execution-Prevention-Crashes-in-IE8.aspx

    The problem might actually be an addon or other program causing the problem and you
    should check that 1st.

    What antivirus/antispyware/security product do you have on machine? Include any you have
    EVER had on this machine including those you uninstalled (they leave remnants behind which
    can cause strange issues).

    Start - All Programs - Accessores - System Tools - IE with no Addons - does this work better?

    IE - Tools - Internet Options - Advanced Tab - click Restore then click Reset - Apply / OK

    IE - Tools - Internet Options - Security - Reset all Zones to default level - Apply / OK

    any better?

    Close IE and then try IE and/or IE with no Addons

    IE - Tools - Manage Addons (for sure disable SSV2 if it is there, this is no longer needed but
    Java still installs it and it causes issues - you ever update Java go back in and disable it again.)
    Look for other possible problems.

    Windows Defender - Tools - Software Explorer - look for issues with programs that do not look
    right. Permitted are usually OK and "not permitted" are not always bad. If in doubt about a
    program ask about it here.

    Could be a BHO - BHOremover - Free - standalone program, needs no install, download and
    run - not all are bad however some can cause your issue. (Toolbars are BHO's)
    http://securityxploded.com/bhoremover.php

    Startup Programs
    http://www.vistax64.com/tutorials/79612-startup-programs-enable-disable.html

    Also get Malwarebytes - free - use as scanner only. If you ever suspect malware, and that would
    be unusual with Prevx running except for an occasional low level cookie (no big deal), UPDATE it
    and then run it as a scanner.

    http://www.malwarebytes.org/

    I would add prevx as well.

    Prevx - Home - Free small, fast, exceptional CLOUD protection, works with other security
    programs. This is a scanner only, VERY EFFECTIVE, if it finds something come back here
    or use Google to see how to remove. 
    http://www.prevx.com/

    PCmag - Prevx - Editor'a Choice
    http://www.pcmag.com/article2/0,2817,2346862,00.asp

    -------------------------------------------------------------------

    Do yourself a big favor and work through the above 1st.

    How to control DEP however I do not recommend turning it off and certainly not leaving it off.

    How Turn DEP On or Off for a Program in Vista
    http://www.vistax64.com/tutorials/65790-dep-turn-off-programs.html

    How to Enable or Disable DEP in Vista
    http://www.vistax64.com/tutorials/120778-dep-enable-disable.html

    ====================================

    If nothing else works you can try this however I would use as last resort.

    IE - Tools - Internet Options - Advanced Options - Security Section - uncheck Enable Memory
    Protection to Mitigate OnLine Attacks - APPLY - OK   Close and Restart IE

    Hope this helps.


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Friday, February 25, 2011 10:20 PM
  • Hi,

    If you need to check for malware here are my recommendations - these will allow you to do
    a thorough check and removal without ending up with a load of spyware programs running
    resident which can cause as many issues as the malware and maybe harder to detect as the
    cause.

    No one program can be relied upon to detect and remove all malware. Added that often easy
    to detect malware is often accompanied by a much harder to detect and remove payload. So
    its better to be overly thorough now than to pay the high price later. Check with these to an
    extreme overkill point and then run the cleanup only when you are very sure the system is clean.

    These can be done in Safe Mode - repeatedly tap F8 as you boot however you should also run 
    them in regular Windows when you can.

    TDSSKiller.exe. - Download to the Desktop - then go to it and Right Click on it - RUN AS ADMIN
    it will show any infections in the report after running - if it will not run change the name from
    tdsskiller.exe to tdsskiller.com. Whether it finds anything or not does not mean you should not
    check with the other methods below.
    http://support.kaspersky.com/viruses/solutions?qid=208280684

    Download malwarebytes and scan with it, run MRT, and add Prevx to be sure it is gone.
    (If Rootkits run UnHackMe)

    Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN

    Malwarebytes - free
    http://www.malwarebytes.org/

    Run the Microsoft Malicious Removal Tool

    Start - type in Search box -> MRT  find at top of list - Right Click on it - RUN AS ADMIN.

    You should be getting this tool and its updates via Windows Updates - if needed you can
    download it here.

    Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN
    (Then run MRT as above.)

    Microsoft Malicious Removal Tool - 32 bit
    http://www.microsoft.com/downloads/details.aspx?FamilyID=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

    Microsoft Malicious Removal Tool - 64 bit
    http://www.microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en

    also install Prevx to be sure it is all gone.

    Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN

    Prevx - Home - Free - small, fast, exceptional CLOUD protection, works with other
    security programs. This is a scanner only, VERY EFFECTIVE, if it finds something come back
    here or use Google to see how to remove. 
    http://www.prevx.com/   <-- information
    http://info.prevx.com/downloadcsi.asp  <-- download

    PCmag - Prevx - Editor's Choice
    http://www.pcmag.com/article2/0,2817,2346862,00.asp

    Try the trial version of Hitman Pro :

    Hitman Pro is a second opinion scanner, designed to rescue your computer from malware
    (viruses, trojans, rootkits, etc.) that have infected your computer despite all the security
    measures you have taken (such as anti virus software, firewalls, etc.).
    http://www.surfright.nl/en/hitmanpro

    --------------------------------------------------------

    If needed here are some online free scanners to help

    http://www.eset.com/onlinescan/

    New Vista and Windows 7 version
    http://onecare.live.com/site/en-us/center/whatsnew.htm

    Original version
    http://onecare.live.com/site/en-us/default.htm

    http://www.kaspersky.com/virusscanner

    Other Free online scans
    http://www.google.com/search?hl=en&source=hp&q=antivirus+free+online+scan&aq=f&oq=&aqi=g1

    --------------------------------------------------------

    Also do these to cleanup general corruption and repair/replace damaged/missing
    system files.

    Run DiskCleanup - Start - All Programs - Accessories - System Tools - Disk Cleanup

    Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  - 
    RUN AS ADMIN

    Enter this at the prompt - sfc /scannow

    How to analyze the log file entries that the Microsoft Windows Resource Checker
    (SFC.exe) program generates in Windows Vista cbs.log
    http://support.microsoft.com/kb/928228


    Run checkdisk - schedule it to run at next start and then Apply OK your way out then restart.

    How to Run Check Disk at Startup in Vista
    http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html

    -----------------------------------------------------------------------

    If any Rootkits are found use this thread and other suggestions. (Run UnHackMe)

    http://social.answers.microsoft.com/Forums/en-US/InternetExplorer/thread/a8f665f0-c793-441a-a5b9-54b7e1e7a5a4/

    Hope this helps.


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Friday, February 25, 2011 10:21 PM
  • Hi,

    I suggest install  Microsoft Security Essentials as your safety guard.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Tuesday, March 1, 2011 7:11 AM
    Moderator