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DPM 2012 R2: Agent version 4.2.1205.0 crashes during file server backup RRS feed

  • Question

  • After upgrading to DPM 2012 R2 the DPM agent have started to crash during backup of my file servers.

    I have two Windows 2008 R2 SP1 servers I backup with DPM.

    The backup of the file servers have started to state “Replica is inconsistent” and a “Consistency check” does not help.

    If I look in the application log on the files servers I can see that the DPMRA.exe has crashed with the following information>

    Faulting application name: DPMRA.exe, version: 4.2.1205.0, time stamp: 0x5226e15e
    Faulting module name: FileWriterHelperPlugin.DLL, version: 4.2.1205.0, time stamp: 0x5226e15e
    Exception code: 0xc0000005
    Fault offset: 0x000000000005b018
    Faulting process id: 0x854
    Faulting application start time: 0x01cf0c73c435abc5
    Faulting application path: C:\Program Files\Microsoft Data Protection Manager\DPM\bin\DPMRA.exe
    Faulting module path: C:\Program Files\Microsoft Data Protection Manager\DPM\bin\FileWriterHelperPlugin.DLL
    Report Id: a989c7cd-7867-11e3-a5e9-005056892c93

    Any suggestions what to do?

    Do I need to open a case at Microsoft Support?


    Thomas Forsmark Soerensen

    Wednesday, January 8, 2014 2:14 PM

All replies

  • Hi

    I had the same problem last week. Even if i ran a consistency check it failed. As soon as i deleted the protection group the DPM console crashed with error 917. I ran a check on the DB and it came back clean but then i ran a dpmsync and this sorted it out.

    I blogged about it, look here:

    http://edsitonline.com/2014/08/04/dpm-console-shutting-down-with-error-917-constantly/

    Friday, August 8, 2014 4:23 AM