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WinPro10 1909 _ wsus clients not connecting to server RRS feed

  • Question

  • Last 2 to resolve

    Acer Laptop

    Ran SFC /ScanNow & fixed corrupt files - still not connecting

    error 0x8024a21e

    Desktop Tower

    Ran SFC /ScanNow & fixed corupt files - still not connecting

    error 0x800705b4

    Next steps?


    John Lenz

    Wednesday, May 20, 2020 1:25 PM

Answers

  • Hi John,
     
    Thanks for your posting on the forum.
     
    There are many errors that occur during the update process by the client. Many problems are difficult to solve after basic troubleshooting. To save you valuable time, it is recommend to consider rebuilding the system.
     
    If you have any updates about this case, please keep us in touch.
     
    Regards,
    Rita

    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Marked as answer by JohnLenz Thursday, June 11, 2020 11:54 AM
    Tuesday, June 9, 2020 5:51 AM

All replies

  • Hi JohnLenz,

    Thanks for your posting.

    For error 0x800705b4, you may try the following to troubleshoot:
    1. Please consider checking for the following services and making sure running:




    2. Run the Windows Update Troubleshooter. Please refer to the following link:
    https://support.microsoft.com/en-us/help/4027322/windows-update-troubleshooter

    3. Delect software distribution folder
    a. Open the command prompt as an administrator and enter the following command:

    net stop bits
    net stop wuauserv

    b. Delete the following path software distribution folder: C:\Windows\SoftwareDistribution

    c. Open the command prompt as an administrator and enter the following command:

    net start bits
    net start wuauserv

    d. After all these commands are completed, close the Command Prompt window and restart your computer
    e. Rechecking for Windows Update on the client

    If you have any updates about this issue, please keep us in touch.

    Regards,
    Rita     


    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, May 21, 2020 1:27 AM
  • Ran troubleshooter- found BITS running

    Follwed reset process

    rebooted - Still 0x800705b4

    What next?


    John Lenz

    Thursday, May 21, 2020 6:12 PM
  •    

    Hi JohnLenz,

    Thanks for your posting.

    Please open the command prompt as an administrator and enter the following command in the client:

    DISM.exe /Online /Cleanup-image /Restorehealth

    Please consider trying to recheck for updates on the client after the operation system repair is complete.

    If you try to do this after this problem still can't be fixed, it is recommended to check Windowsupdate.log. 

    Please note that Windows 10 clients open Windowsupdate.log via PowerShell. Please consider opening PowerShell as an administrator and typing the following command: 

    get-windowsupdatelog


    If you have any updates about this issue, please keep us in touch.

    Regards,
    Rita   


    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, May 22, 2020 8:31 AM
  • Did both, stilil not conecting

    Here is the Windows update log

    https://1drv.ms/u/s!AmoQ3UGkAIVBhdQEqaAhbcTZ22KRRQ?e=jMOTVi 

    Please advise.


    John Lenz

    Friday, May 22, 2020 5:43 PM
  • Checked  in today. Both laptop & desktop are active at WSUS server; however, still fail with error codes above. Last date for each system is 2+weeks ago.

    What is going on?


    John Lenz

    Sunday, May 24, 2020 10:06 PM
  •        

    Hi John,

    Thanks for your posting.

    Please consider following the link below to check the client's connection to the WSUS server:

    http://wsusname:portname/ClientWebService/client.asmx


    If you have any updates, please keep us in touch.

    Regards,
    Rita


    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, May 25, 2020 6:36 AM
  • I ran URL to WSUS Server port 8530. It replied "you have created a service" and To test this service, you will need to create a client and use it to call the service.

    Is this the desired result?


    John Lenz

    Monday, May 25, 2020 3:22 PM
  •       

    Hi John,

    Thanks for your posting.

    The previously provided URL appears normally on the client. This means that the client is properly connected to WSUS.


    Regards,
    Rita


    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, May 26, 2020 6:39 AM
  • Here is the log right after run with the failure code. Sorry, I did not see the last entry in the PowerShell directing me to the correct log file.

    https://1drv.ms/u/s!AmoQ3UGkAIVBhdQMcwgtg081ZsDQFQ?e=SrLLA8 

    The windows 10 event logfile shows daily connecting with no  updates.


    John Lenz

    Tuesday, May 26, 2020 9:13 PM
  • Hi JohnLenz,

    Thanks for your posting.

    Please assist in confirming the current Windows 10 1909 OS version. According to the official Microsoft article, if the client OS version is 10.0.18362.778, please consider installing KB4549951


    Please note that before installing this update, consider installing the latest SSU. The latest SSU is KB4552152.

    If you have any updates, please keep us in touch.

    Regards,
    Rita  


    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Wednesday, May 27, 2020 2:29 AM

  • John Lenz

    Wednesday, May 27, 2020 3:30 AM
  • Hi John,
     
    Thanks for your posting.
     
    Based on the link above, please consider installing KB4549951 on the client. This update fixes Windows 10 18362.778 and 18363.778 about connectivity issues.
     
    Please refer to the following link:
    https://support.microsoft.com/en-us/help/4549951/windows-10-update-kb4549951
     
    If you have any upadtes, please keep us in touch.
     
    Regards,
    Rita

    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, May 27, 2020 6:56 AM
  • Ran it & said already installed on this computer

    John Lenz


    • Edited by JohnLenz Thursday, May 28, 2020 3:44 AM Spelling
    Thursday, May 28, 2020 2:14 AM
  •          

    Hi John,

    Thanks for your posting.

    Based on the information you provide, I have queried the following:




    I don't know if you've cleaned the server. If not, please consider the following steps to clean up:
    1. Please consider adding the "Supersedence" column to all updated views in the WSUS and sorting based on this information:


    You can decline the below superseded updates for the following flags:
    Blue square in the middle: this update has been superseded by another update and superseded another update as well, this is an example of an update you may want to clean.

    Blue square in the right below corner: this update has been superseded by another update, this is an example of an update you may want to clean.

    2. After you decline all superseded updates. You could use the cleanup wizard to clean up.

    3. Please consider following the link below to maintain the WSUS server. Many of the client's issues may be caused by improper maintenance of the WSUS server. Therefore, it is important to perform WSUS server maintenance.
    Reference link: https://support.microsoft.com/en-us/help/4490414/windows-server-update-services-best-practices

    After you have done all the above, please consider rechecking for updates in the client.

    If you have any updates, please keep us in touch.

    Regards,
    Rita


    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.



    Thursday, May 28, 2020 8:40 AM
  • OK< I'll try this. Below is the other system I am having trouble with. Isa it the same issue?

    https://1drv.ms/u/s!AmoQ3UGkAIVBhdQNFLSZF49CQXaIiw?e=NtTWXN 


    John Lenz

    Friday, May 29, 2020 1:39 PM
  • One system working now. This one is not

    https://1drv.ms/u/s!AmoQ3UGkAIVBhdQNFLSZF49CQXaIiw?e=NtTWXN 

    Next steps?


    John Lenz

    Sunday, May 31, 2020 2:09 PM
  • Hi John,

    Thanks for your posting.

    To avoid misunderstandings, please consider checking the following services on the client to see if they are working properly:



    Please consider trying the following steps:
    1. Open the command prompt as an administrator and enter the following command:

    DISM.exe /Online /Cleanup-image /Restorehealth


    After completing the above steps, it is recommended that you consider rechecking for updates on the client.

    2.If the issue persists, consider referring to the link below to reset the windows component:
    Reference link: https://docs.microsoft.com/en-us/windows/deployment/update/windows-update-resources

    If you have any updates, please keep us in touch.

    Regards,
    Rita     


    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, June 1, 2020 6:06 AM
  • Hi John,
     
    It seems there is no update for a couple of days. May we know the current status of the problem? Is there any other assistance we can provide?
     
    If you have any questions, please keep us in touch.
     
    Regards,
    Rita

    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, June 4, 2020 6:56 AM
  • I was out of town this week. Resuming now

    John Lenz

    Friday, June 5, 2020 3:11 PM
  • Tried reset windows update components 

        • there is no qmgr*.dat file in ProgramData\Micrsosoft\Network\Downloader
          Script is looking for Application data folder which does not exist
        • These failed with file in use error
    • Ren %systemroot%\SoftwareDistribution\DataStore *.bak
  • Ren %systemroot%\SoftwareDistribution\Download *.bak

     3. Catroot2 had access denied

     4.Regserv32 had some failures but I understand that is normal

    other script commands were successful

    Still not working. Stuck on "last update May 15" error 0x8024a21e


  • John Lenz

Saturday, June 6, 2020 8:25 PM
  • Hi John,
     
    Thanks for your posting.
     
    * END * Finding updates CallerId = UpdateOrchestrator, Id = 2, Exit code = 0x8024000B (cV = 43/qt5r5j0+Ue/Ai.1.1.0.0.2)

    0x8024000B -2145124341 WU_E_CALL_CANCELLED Operation was cancelled. 
     
    The above error may be due to partial update file damage. It is recommended that you consider the following steps to fix:
    1. Start the Windows troubleshooter

    2. Repairing system files
    Open the command prompt as an administrator and type the following command in turn:
    DISM.exe /Online /Cleanup-image /Restorehealth
    sfc /scannow

    3. Delete the software distribution folder
    - Open the command prompt as an administrator and type the following command:
    net stop bits
    net stop wuauserv

    - Delete the following path folder:
    C:\Windows\SoftwareDistribution

    - Restart the following services: BITS and Automatic Upates serevices
     
    4. Restart your computer and check for updates manually.
     
    If you have any updates, please keep us in touch.
     
    Regards,
    Rita 

    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, June 8, 2020 7:06 AM
  • Did DISM & SFC … no  issues

    Did a deep Symantec endpoint scan, one tracking cookie deleted

    Deleted software distribution folder & rebooted

    Still same error.


    John Lenz

    Tuesday, June 9, 2020 3:26 AM
  • Hi John,
     
    Thanks for your posting on the forum.
     
    There are many errors that occur during the update process by the client. Many problems are difficult to solve after basic troubleshooting. To save you valuable time, it is recommend to consider rebuilding the system.
     
    If you have any updates about this case, please keep us in touch.
     
    Regards,
    Rita

    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Marked as answer by JohnLenz Thursday, June 11, 2020 11:54 AM
    Tuesday, June 9, 2020 5:51 AM
  • I have come to the same conclusion. This is an old laptop that I give to the grandkids when they stop by. It is now "done". I have another I can use for them.  to the parts heap.

    Thanks for your help


    John Lenz

    Thursday, June 11, 2020 11:54 AM