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HP/Compaq Presario v2401cl crashes Windows 7 when streaming video RRS feed

  • Question

  • My venerable V2401cl works well with Win7, but crashes the web browser (Firefox, IE8, and Chrome) and Windows, usually freezing the screen, but sometimes producing a Blue Screen of Death.

    I see the behavior on Hulu.com, Youtube.com and Flip.tv, usually after a few minutes playing.

    I have installed the ATI/AMD updater "9-11_vista64_win7_64_dd_ccc_wdm_enu"
    http://game.amd.com/us-en/drivers_catalyst.aspx?driver=VideoCard/win7-64-suite

    ...and the latest Flash.

    My Presario v2401cl is in the Compaq v2000 family of laptops and features an AMD 64-bit 1.8Ghz Turion microprocessor, 512MB of original Compaq-installed RAM
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00541065&tmp_task=prodinfoCategory&lc=en&dlc=en&cc=us&os=2100&product=1158570

    ... oh, and I saw this same behavior in WinXP_SP3, which is one reason I updated to Win7.

    Except for this problem, I have enjoyed the Win7 update experience. I also use the laptop for actually work-related purposes.

    Thanks in advance for any help.
    Wednesday, December 9, 2009 3:10 AM

Answers

  • You can upload it to Skydrive if you accept.

    Meanwhile, if issue persists in Clean Boot, I suggest you check drivers of your devices. You can try disable all devices in Device Center (display card and monitor cannot be disabled), check if issue persists. If not, re-enable each one at a time to find out the cause.

    If we cannot get a result in above narrow down process, we need to debug the crashed system dump and analyze the related source code if needed. Unfortunately, debugging is beyond what we can do in the forum. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

     

    Tuesday, December 15, 2009 9:58 AM

All replies

  • The system isn't overheating, correct? What is the error code on the BSOD?


    However, if you're feeling a bit adventurous, check for a memory dump/minidump in C:\Windows and C:\Windows\minidump, respectively. Then open it with the Windows debugging tools (windbg.exe) and type !analyze -v in the prompt.

    http://www.microsoft.com/whdc/devtools/debugging/default.mspx


    Moreover, have you tried the Flash 10.1 beta?

    http://labs.adobe.com/downloads/flashplayer10.html

    Wednesday, December 9, 2009 7:45 AM
  • First we can try a Clean Boot. Please refer the steps for Windows Vista.

    If issue will not occur in Clean Boot situation, it means the issue is caused by third party services or startup items we just disabled. Please continue perform the narrow down steps to find out the root cause.

    If issue persists in Clean Boot Mode, please help collect menidump file for further analysis.

    Collect Minidump Files

    =================

    1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”.

    2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery".

    3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected.

    4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”.

     

    If the Blue Screen appears again, please refer to the following steps to collect memory dump files:

     

    1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”.

    2. Go to your Desktop, right-click on it and create a new folder named "Dump".

    3. Copy all the memory dump files (looks like [Mini122009-01.dmp]) in Minidump to this folder.

    4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder".


    You can upload files to Skydrive so that everyone can access it. Here are the steps to upload a picture which is the same as upload any file.

     

    For safety reason, I have created a workspace for collecting files if you do not would like to share files to public.  You can upload the information files to the following link.  (Please choose "Send Files to Microsoft")

     

    Workspace URL: (https://sftasia.one.microsoft.com/choosetransfer.aspx?key=93f40a88-8cc4-43b5-9d11-f263f8dccd08)

    Password: XgI8ZYevNqt

     

     

     

    Thursday, December 10, 2009 9:01 AM
  • Shaon,

    After trying the Clean Boot, I next got as far as transferring the minidump files to Workspace, but for some reason I cannot create a zip file, nor upload a single Dump file.

    When I try, an error ("File not found, or no read permission") occurs. I have an Admin level login. Is there some higher level login I should setup?

    By The Way, thanks to both Shaon and Ryan for the help.

    Charlie
    • Edited by ChazD Tuesday, December 15, 2009 4:08 PM
    Tuesday, December 15, 2009 6:02 AM
  • Are you logged on as an administrator when you try those file operations? Because the files have restricted permissions since the files may contain sensitive information.
    Tuesday, December 15, 2009 6:21 AM
  • You can upload it to Skydrive if you accept.

    Meanwhile, if issue persists in Clean Boot, I suggest you check drivers of your devices. You can try disable all devices in Device Center (display card and monitor cannot be disabled), check if issue persists. If not, re-enable each one at a time to find out the cause.

    If we cannot get a result in above narrow down process, we need to debug the crashed system dump and analyze the related source code if needed. Unfortunately, debugging is beyond what we can do in the forum. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

     

    Tuesday, December 15, 2009 9:58 AM
  • Yes I am logged on as Admin.
    Tuesday, December 15, 2009 10:21 PM
  • Sorry, half-asleep last night, as it was in your previous post. Try moving the file to your user directory and see if that helps.
    Wednesday, December 16, 2009 12:22 AM
  • Ryan,

    I tried compressing the Dump folder while it resided in my Documents folder, but received "File not found, or no read permission" error.

    Is there some superuser setting for administrator?

    Thanks.

    Charlie
    Thursday, December 17, 2009 7:51 PM
  • Try setting full permissions to the Everyone group on the file. Then go ahead and delete it after you compress it.
    Thursday, December 17, 2009 9:13 PM
  • Also, try zipping the dump files in Safe Mode.
    Friday, December 18, 2009 1:35 AM
  • Hi Chazd! Maybe you could help me out seeing that we both have the same notebook running Windows 7. Ever since I've upgrade to windows 7, my sound stopped working because windows 7 can't find the drivers for it and I can't find any drivers anywhere that I search online. So, please will you share with me where to find it or what should I do? I can't live without my music. It's killing me. Bless you and thanks in advance for any help
    Tuesday, June 22, 2010 5:35 AM