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Blue sreen after stand by mode RRS feed

  • Question

  • Hi, I wonder if this is the right place to discust blue sreen problems?
    Sunday, March 28, 2010 2:36 PM

Answers

  • Hi swatpartner,

     

    Are the display card and other devices' driver the latest version which are compatible with Windows 7?

     

    To solid troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump and analyze the related source code if needed. Unfortunately, debugging is beyond what we can do in the forum. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    In the meantime, you can check the dump files yourself to see if the culprit can be found: How to read the small memory dump files that Windows creates for debugging

     

    Also, you can upload the dump files to SkyDrive at www.skydrive.live.com and post the download link here, so that other forum users can check the issue for you.

     

    Regards,

    Linda

     

     

    • Marked as answer by Linda Yan Tuesday, April 6, 2010 2:13 AM
    Tuesday, March 30, 2010 5:49 AM