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Locked out until Recovery Key entered RRS feed

  • Question

  • The PC locked me out after too many incorrect attempts were made to enter the password (self-inflicted wound).

    The screen now says..."You're locked out!"  

    "Enter the recovery key to get going again."

    (I was not offered a recovery key by the retailer, and don't remember my computer asking if I wanted to print or save the number.)

    "To retrieve the recovery key to go"... https://go.microsoft.com/fwlink/?linkid=(plus 6 digits)  

    All it took me to was a change password screen for Microsoft.  I changed the password in hopes it would give me what it promised...the recovery key.  It didn't.  I called Microsoft and they told me to go to a 3rd party and have the hard drive installed in another computer....WTH!  I can't be the first dips**t to do this.   Any suggestions?

    Wednesday, September 5, 2018 1:37 AM

All replies

  • Hi,

     

    Thanks for your post in our forum.

     

    Did you configure the Bitlocker? I think that you have configured the Bitlocker to protect your drive. You could forget it.

     

    Try to remember it or follow the link to see if it helps.

     

    Find my BitLocker recovery key

    Hope this can help you.

    Best Regards,

    Otto Wang



    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    • Edited by otto wang Thursday, September 6, 2018 2:43 AM
    • Proposed as answer by otto wang Monday, September 10, 2018 2:21 AM
    Thursday, September 6, 2018 2:42 AM
  • Hi,

    Just checking in to see if the information provided was helpful. Please let us know if you would like further assistance.

    Best Regards,

    Otto Wang



    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, September 10, 2018 2:21 AM
  • Hi,

    Was your issue resolved?

    If you resolved it using our solution, please "mark it as answer" to help other community members find the helpful reply quickly.

    If you resolve it using your own solution, please share your experience and solution here. It will be very beneficial for other community members who have similar questions.

    If no, please reply and tell us the current situation in order to provide further help.

    Best Regards,

    Otto Wang


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, September 17, 2018 7:11 AM