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Driver Power State Failure, Windows 7 RRS feed

  • Question

  • I recently purchased a laptop from a friend (Its a gateway, but I'm not sure what model)
    Anyways for the first few hours it was all going well. It plays games well, it is faster than my previous  laptop, but then it blue screened.

    And its been doing that like every few hours for the past two days now. This is what I got upon restarting:

    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7601.2.1.0.768.3
      Locale ID:    1033

    Additional information about the problem:
      BCCode:    9f
      BCP1:    0000000000000003
      BCP2:    FFFFFA8009159050
      BCP3:    FFFFF80000B9C518
      BCP4:    FFFFFA80070DEE10
      OS Version:    6_1_7601
      Service Pack:    1_0
      Product:    768_1

    Files that help describe the problem:
      C:\Windows\Minidump\020613-21169-01.dmp
      C:\Users\New Owner\AppData\Local\Temp\WER-30154-0.sysdata.xml

    Also these are my computer temps, I dont know if they may be responsible for whats happening but Ill post them anyways:
    http://s1097.photobucket.com/albums/g343/QuestionMark911/?action=view&current=Readings_zps2888994a.jpg


    Not sure if any of that helps, but I feel I needed to post it if I can get the correct help.

    So can anyone help me out here? I'd like to fix this any way I can. I'm not computer savy either, so please take pity LOL
    Thursday, February 7, 2013 2:40 AM

Answers

  • Mark

    These were Related to o2sdx64.sys SD Reader Driver (AMD64) from O2Micro.  Yours is from 2009.   I would re-install newest driver available (or remove it).  You also need to update the below drivers

    mdmxsdk.sys    6/19/2006 4:27:26 PM        fffff880`062b5280    0x00004280    0x449716be                        
    xaudio64.sys    8/4/2006 7:42:47 PM        fffff880`08d35000    0x00008000    0x44d3e987                        
    CAX_CNXT.sys    10/18/2006 1:30:08 PM        fffff880`07b8b000    0x000c8000    0x453672b0                        
    CAXHWAZL.sys    10/18/2006 1:31:09 PM        fffff880`0407b000    0x00053000    0x453672ed                        
    CAX_DPV.sys    10/18/2006 1:33:30 PM        fffff880`077ab000    0x0017a000    0x4536737a                        
    o2mdx64.sys    5/6/2009 8:23:38 PM        fffff880`05685d00    0x0000dd00    0x4a02381a                        
    o2sdx64.sys    5/6/2009 8:56:18 PM        fffff880`05648800    0x0000a800    0x4a023fc2                        

    How To Find Drivers:
    - search Google for the name of the driver
    - compare the Google results with what's installed on your system to figure out which device/program it belongs to
    - visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program

    The most common drivers are listed on this page: Driver Reference

    http://www.carrona.org/dvrref.php

    http://sysnative.com/drivers/

    - - Driver manufacturer links are on this page: http://www.carrona.org


    MS-MVP 2010, 2011, 2012 Team ZigZag

    • Marked as answer by tracycai Thursday, February 21, 2013 8:56 AM
    Saturday, February 9, 2013 7:30 AM
  • Mark

    Your reply highlights the problems that can be encountered when buying a computer privately from a friend or acquaintance. Your friend should have provided you with the product keys for the original Vista installation and for the current Windows 7 installation and the Windows 7 disk used to change from Vista to Windows 7. These items are part of the computer you purchased. I would ask your friend for them but do it nicely.

    Why are these items important? You can continue to run your computer but should you ever need to repair or reinstall Windows you will not be able to do so. You need the product keys to reactivate Windows. If an operating system is not activated you cannot use certain services provided by Microsoft and cannot update Windows. The only solution then becomes paying for a new Windows 7 licence.

    Your computer is currently in an unstable state and crashing at intervals. Usually these situations only get worse. You need to ask your friend now, rather than later, about the items he did not hand over. He is more likely to be in a position to let you have them now than later. However, do not be surprised if they have been lost as many computer owners do not understand the importance of keeping these items safe and available when they are needed.

    If the original Vista system was in a System Recovery partition the System Information file suggests that the partition has been removed by the previous owner. This means that if an upgrade Windows 7 disk was used it can no longer be used. You will only be able to reinstall Windows 7 with a full copy of Windows 7.


    Hope this helps, Gerry


    • Edited by Gerry C J Cornell Saturday, February 9, 2013 5:04 PM
    • Marked as answer by tracycai Thursday, February 21, 2013 8:56 AM
    Saturday, February 9, 2013 5:01 PM

All replies

  •  We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.


    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.

    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    (Instructions for XP, Vista, Win 7, Win 8)
    Team Zigzag3143.com

    MS-MVP 2010, 2011, 2012 Team ZigZag

    Thursday, February 7, 2013 2:52 AM
  • Hi,

    As ZigZag said, please upload the dump files.

    Also, please check out: Bug Check 0x9F: DRIVER_POWER_STATE_FAILURE.


    Tracy Cai
    TechNet Community Support

    Friday, February 8, 2013 3:15 AM
  • Ive tried to copy the dmp files to a zip folder but I keep getting the "file not found or no read permission"

    I'm running windows explorer as Admin but still no luck.

    Lawdy its like one problem after another D:

    Friday, February 8, 2013 6:12 AM
  • Actually I got it!! finally, alright here is everything:

    Dmp files : https://skydrive.live.com/redir?resid=49906FDC77F467BD!112&authkey=!ACrU9EQlcQgFSyU

    MSInfo: https://skydrive.live.com/redir?resid=49906FDC77F467BD!113&authkey=!AGhpuQYwGF4VyJw

    Hope everything helps D:

    Friday, February 8, 2013 6:39 AM
  • There is something wrong with the dumpfiles. What follows is based on information in the System Information file.

    Has someone attempted to install or installed and removed Windows 8 on this computer?

    I would suggest you run the Microsoft Genuine Advantage Diagnostics Tool and copy and paste the results in a reply for further analysis:
    http://go.microsoft.com/fwlink/?linkid=52012

    Do you know whether, when the computer was originally purchased new, the operating system was Vista or Windows 7?

    Have you been using disk imaging software?

    You can update the Card reader driver to version 3.31.02
    http://support.gateway.com/us/en/product/default.aspx?tab=1&modelId=2388

    You may refer to click on the “Download Hardware Vendor Detection Utility” and use that to update all drivers. It would seem that the drivers on the computer may not have been updated when the preinstalled operating system was upgraded.

    Update BIOS to version 9C.23.00
    http://support.gateway.com/us/en/product/default.aspx?tab=1&modelId=2388

    Updating the BIOS is not without risk so backup data files to external media first. Print off, read and follow manufacturer’s instructions for updating the BIOS extremely carefully. I have not been able to locate installation instructions. You may find that they are provide during or after the download. Do not attempt to update and install the updated BIOS until you have found and read the instructions.


    Hope this helps, Gerry


    Friday, February 8, 2013 10:00 AM
  • 1.Actually the first operating system on this laptop was Vista, but the person I bought it from said that he upgraded to 7 sometime ago. (And to answer if the computer was purchased new, no. Maybe it was new when the guy before me had it, but I'm not sure)

    2. No I haven't been using disk imaging software, I wouldn't even know where to begin Haha

    Results of the Test:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-FGGCB-TD8VM-7FFWY
    Windows Product Key Hash: OjiRYz6fQAwABWZRQJ2ipkL7aVs=
    Windows Product ID: 00359-062-4753466-85854
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {38B74952-AFEB-4A17-9AB1-F3B1B1EE1403}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{38B74952-AFEB-4A17-9AB1-F3B1B1EE1403}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7FFWY</PKey><PID>00359-062-4753466-85854</PID><PIDType>5</PIDType><SID>S-1-5-21-1048117870-1458102364-196497262</SID><SYSTEM><Manufacturer>Gateway        </Manufacturer><Model>P-7805u        </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>9C.17.00       </Version><SMBIOSVersion major="2" minor="5"/><Date>20081216000000.000000+000</Date></BIOS><HWID>86323B07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-062-475346-01-1033-7600.0000-1932012
    Installation ID: 005753563225512586540995938670127571311780095943288866
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7FFWY
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 2/8/2013 4:08:42 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:26:2013 12:30
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAEAAgACAAAAAgABAAEAln0aLzZben9cdHgKRqYiAcBlaBRwpvwCKmhGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC  
      FACP            INTEL         CRESTLNE
      HPET            INTEL         CRESTLNE
      BOOT            PTLTD         $SBFTBL$
      MCFG            INTEL         CRESTLNE
      SLIC            GATEWA        SYSTEM  
      SSDT            PmRef        CpuPm

    Not sure if that all checks out but there it is =O

    Friday, February 8, 2013 10:13 AM
  • Mark

    You did not answer this question? Has someone attempted to install or installed and removed Windows 8 on this computer?

    Were you given a Windows 7 disk when you purchased the computer? If yes is the disk a full copy of Windows 7 or an upgrade disk?

    It is important to establish at this point where you are if it becomes necessary to reinstall Windows.

    I do have some concerns about the WGA report.

    Did you update the Card reader driver? What is on the O2Micro SD Disk Device? Do you leave it in the computer 24/7?


    Hope this helps, Gerry

    Friday, February 8, 2013 3:13 PM
  • Im not sure if anyone tried to install Windows 8. I've only had this laptop for a few days now, not even a week. All I know is that the original OS was Vista, and that he upgraded it to Win 7. And no I wasnt given the Windows 7 install disk D: , or any disk's for that matter.

    As for the Micro SD card, I put in there about the second day I had the laptop, but I'm sure its not the cause, since the Blue Screen came on before that. But yes I did update the card driver anyways!

    Sorry for all the trouble btw D:

    Saturday, February 9, 2013 5:08 AM
  • Mark

    These were Related to o2sdx64.sys SD Reader Driver (AMD64) from O2Micro.  Yours is from 2009.   I would re-install newest driver available (or remove it).  You also need to update the below drivers

    mdmxsdk.sys    6/19/2006 4:27:26 PM        fffff880`062b5280    0x00004280    0x449716be                        
    xaudio64.sys    8/4/2006 7:42:47 PM        fffff880`08d35000    0x00008000    0x44d3e987                        
    CAX_CNXT.sys    10/18/2006 1:30:08 PM        fffff880`07b8b000    0x000c8000    0x453672b0                        
    CAXHWAZL.sys    10/18/2006 1:31:09 PM        fffff880`0407b000    0x00053000    0x453672ed                        
    CAX_DPV.sys    10/18/2006 1:33:30 PM        fffff880`077ab000    0x0017a000    0x4536737a                        
    o2mdx64.sys    5/6/2009 8:23:38 PM        fffff880`05685d00    0x0000dd00    0x4a02381a                        
    o2sdx64.sys    5/6/2009 8:56:18 PM        fffff880`05648800    0x0000a800    0x4a023fc2                        

    How To Find Drivers:
    - search Google for the name of the driver
    - compare the Google results with what's installed on your system to figure out which device/program it belongs to
    - visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program

    The most common drivers are listed on this page: Driver Reference

    http://www.carrona.org/dvrref.php

    http://sysnative.com/drivers/

    - - Driver manufacturer links are on this page: http://www.carrona.org


    MS-MVP 2010, 2011, 2012 Team ZigZag

    • Marked as answer by tracycai Thursday, February 21, 2013 8:56 AM
    Saturday, February 9, 2013 7:30 AM
  • Alright, I couldnt find the correct driver for the SD card reader thing so I just uninstalled it, hopefully that fixes something.

    As for the rest of those drivers um..The sites dont really lead to anywhere D: They dont have any links for the driver downloads.

    So if anyone can help me locate them all I'd me much obliged! I just want these blue screens to stop D:

    Saturday, February 9, 2013 8:27 AM
  • Mark

    Your reply highlights the problems that can be encountered when buying a computer privately from a friend or acquaintance. Your friend should have provided you with the product keys for the original Vista installation and for the current Windows 7 installation and the Windows 7 disk used to change from Vista to Windows 7. These items are part of the computer you purchased. I would ask your friend for them but do it nicely.

    Why are these items important? You can continue to run your computer but should you ever need to repair or reinstall Windows you will not be able to do so. You need the product keys to reactivate Windows. If an operating system is not activated you cannot use certain services provided by Microsoft and cannot update Windows. The only solution then becomes paying for a new Windows 7 licence.

    Your computer is currently in an unstable state and crashing at intervals. Usually these situations only get worse. You need to ask your friend now, rather than later, about the items he did not hand over. He is more likely to be in a position to let you have them now than later. However, do not be surprised if they have been lost as many computer owners do not understand the importance of keeping these items safe and available when they are needed.

    If the original Vista system was in a System Recovery partition the System Information file suggests that the partition has been removed by the previous owner. This means that if an upgrade Windows 7 disk was used it can no longer be used. You will only be able to reinstall Windows 7 with a full copy of Windows 7.


    Hope this helps, Gerry


    • Edited by Gerry C J Cornell Saturday, February 9, 2013 5:04 PM
    • Marked as answer by tracycai Thursday, February 21, 2013 8:56 AM
    Saturday, February 9, 2013 5:01 PM
  • Hi this is the link of my uploaded related files.please help me with my problem. https://skydrive.live.com/?mkt=en-US&v=FirstRunView#cid=85591F9F3970207E&id=85591F9F3970207E%21107 thanks
    Wednesday, October 23, 2013 2:47 PM