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Western Digital HDD and Hibernation cause file corruption RRS feed

  • Question

  • Before you read this, please know that I have good information to beleive that this is not a hard drive issue. I beleive that this problem is caused by a problem with hibernation. That problem may have been caused by a Western Digital external harddrive.

     

    Ever since I got a Wester Digital External Drive, and connected it via USB, my computer has been having problems with hibernation. The external hard drive only connects when Windows is on a fresh boot, not after a hibernation, and after attching the drive only one time, hibernation has started to fail. I beleive that it is hibernation failing that is causing the file corruption issues that I will discuss later, not the (internal) hard drive. Sounds a lot like the issue discussed in KB941600. However, this is not the least of my worries...

     

    I no longer have the hard drive connected. (I only had it connected for 1 day) but a new problem with hibernation has started, and has happened now twice in the last month.

     

    Both times, when I went to hibernate my computer (HP dv9550t with Vista Home Premium "Gold") my hard drive (internal, not the WD external) started to make a read/write sound in a very exact pattern. That pattern would repeat a few times, and then the hard drive would just stop, and Windows would be frozen. I beleive that this read/write pattern is the hard drive not being able to read files that were corrupted when Windows hibernation, or waking from hibernation, failed.

     

    Restarting Windows would then fail. It eventually took me starting the computer in Windows Recovery Mode (via F8) and trying to use System Restore, but it failed. I then went back into Recovery Mode and used command prompt to run chkdsk /f restarting my computer, and letting it run. After that, Windows was still not working correctly, however System Restore (via Windows Recovery Mode) was now working, and I used an older restore point to fix Windows.

     

    I beleive what happened was that chkdsk delete the corrupted fiels, and Windows Restore then wrote those needed files back onto the hard drive where Windows needed them to run.

     

    So now I need to figure out if I am correct that my Western Digital did cause the hibernation issues discussed in KB941600. If this is the case, will installing the update (which I have done today) correct the problem, or does that only work before you put in a certain USB device?

     

    Do you have any other ideas on what could have been causing this? Again, hours of access to the (main) hard drive have no effect. The hard drive works perfectly until I try to go into or out of hibernation. Then this issue appears once every few months.

     

    Thanks.

    Monday, March 10, 2008 10:58 PM

Answers

  • Hi

     

    The following KB article have refered to the similar scenario, I would like to suggest that you apply the hotfix which mentioned in the KB article:

     

    A Windows Vista-based computer stops responding when you resume the computer from hibernation
    http://support.microsoft.com/default.aspx?scid=kb;EN-US;928135

     

    If there are any updates, please feel free to post back here.

     

    Hope it helps.


    Wednesday, March 12, 2008 2:45 AM

All replies

  • Hi

     

    The following KB article have refered to the similar scenario, I would like to suggest that you apply the hotfix which mentioned in the KB article:

     

    A Windows Vista-based computer stops responding when you resume the computer from hibernation
    http://support.microsoft.com/default.aspx?scid=kb;EN-US;928135

     

    If there are any updates, please feel free to post back here.

     

    Hope it helps.


    Wednesday, March 12, 2008 2:45 AM
  • I installed KB941600 before you replied. It seems to have corrected all of the issues, however the issues like to suddenly appear. Do you think I should still install the update that you linked to?

     

    Wednesday, March 12, 2008 3:25 AM
  • Hi,

     

    I am happy to know the status is improved.

     

    Also I think it worth to have a try the hotfix 928315. It should can do some help on stabilization.

     

     

    Wednesday, March 12, 2008 9:13 AM
  • I do not see a place on that page to download the hotfix...

    Help?

     

    Friday, March 14, 2008 1:22 AM
  • Hi,

     

    You need to submit a request to Microsoft Online Customer Services to obtain the hotfix(free of charge). To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

     

    http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)

     

    Note: If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

     

    http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

    Monday, March 17, 2008 1:44 AM