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Blue Screen of Death on every other day... RRS feed

  • Question

  • Hi

    My laptop is Dell Inspiron 14Z(411z), with Core i5 processor.

    Whenever I put my laptop to 'Sleep' or 'Hibernate', and close the lid, it crashes. It happens regardless of what I was doing earlier i.e. either just simple browsing or maybe playing a game. I suppose my blue screens are absolutely random. I have updated all the drivers to their latest versions, but the blue screen keeps on appearing. I am not sure what to do. Please help me solve my problem. My laptop is hardly 3 months old and I don't have the CD to re-install the OS. Please help me resolve this. I'm getting really worried and frustrated as I need to restart my work everytime. On my earlier system I could just sleep it and resume later on.

    I have uploaded the dump file and xml file in the following locations on SkyDrive:

    Dump File: http://sdrv.ms/NACaCV

    XML file: http://sdrv.ms/NyOXIW

    Thanks in advance. Please help me out on this.

    Thursday, July 19, 2012 2:36 AM

Answers

All replies

  • Here is a link on how to run the Dell diagnostic on your computer. 

    http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&cs=22&docid=52057&doclang=en&l=en&s=dfh

    If you want to set your computer back to factory specs do the following. Start the computer and tap the F8 Key while booting up. Once you have the options on the screen choose the option that reads "Repair Your Computer" and follow the prompts to restore the system. Using the Factory Restore will delete any information that you have added to the system.

    Thursday, July 19, 2012 6:02 AM
  • The minidump file showed a DRIVER_POWER_STATE_FAILURE (9f) referencing the NETwNs64.sys:

    BUCKET_ID:  X64_0x9F_3_NETwNs64_IMAGE_pci.sys

    The sptd.sys was also involved in the crash:

    AttachedDevice (Upper) fffffa8005cc3790Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for sptd.sys
    *** ERROR: Module load completed but symbols could not be loaded for sptd.sys

    What I would suggest is to try to update the NETwNs64.sys, which is the Intel wireless adapter driver.

    Then uninstall the application that installed the sptd.sys driver, possibly that is Daemon Tools or Alcohol 120%.

    Then uninstall the sptd.sys - see "How can I remove SPTD driver on 64-bit OS?" in the following link:

    http://www.duplexsecure.com/en/faq


    • Edited by auggyMVP Thursday, July 19, 2012 12:15 PM
    Thursday, July 19, 2012 12:14 PM
  • DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

    BUGCHECK_STR:  0x9F

    *** WARNING: Unable to verify timestamp for mssmbios.sys
    *** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys

    ---------------------------------------------------------------------------------------

    mssmbios.sysy

    http://www.dllsuite.com/Windows/Windows_7_Home_Premium_Edition__64-bit/list_m/mssmbios.sys.html

    How to read the small memory dump files that Windows creates for debugging

    http://support.microsoft.com/kb/315263


    Ivan-Liu

    TechNet Community Support

    • Marked as answer by Juke Chou Sunday, August 5, 2012 1:47 PM
    Friday, July 20, 2012 7:02 AM
  • Now i've started to get another error.

    BCCode:    1000009f
      BCP1:    0000000000000004
      BCP2:    0000000000000258
      BCP3:    FFFFFA8004F42660
      BCP4:    FFFFF80000B9C3D0
      OS Version:    6_1_7601
      Service Pack:    1_0
      Product:    768_1

    I've attached the files to the below link. PLEASE HELP!!! :(

    https://skydrive.live.com/?cid=2985adc8ae36dc99#cid=2985ADC8AE36DC99&id=2985ADC8AE36DC99!106

    Saturday, September 1, 2012 1:51 PM
  • The error indicates the Driver Verifier has been enabled.

    BUCKET_ID:  X64_0x9F_VRF_4_nt!KiSwapContext+7a

    I would suggest to disable the Driver Verifier and see if the error resolves:

    Start > type verifier.exe in the "Search programs and files" box and press "Enter" > Delete existing settings > Finish

    Restart the computer.

     




    • Edited by auggyMVP Sunday, September 2, 2012 2:10 AM
    Sunday, September 2, 2012 2:09 AM