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Windows 7 Not running a valid copy Error Code 0x8004fe21 RRS feed

  • General discussion

  • I have been getting this error for more than a month. I took the machine into Best Buy for repair. They have determined that I do have a valid copy of Windows. I did some research on my own through googleing (sp) the error code. I reported my results to Best Buy after they could not find any reason for this error. They removed SP1 from my updates and the error has gone away. I was also able to download and install Microsoft updates after removing SP1.

    I cannot prove this as I am not a techie, but I suspect Microsoft has a bug in the SP1 update that is corrupting the vaildation.

    If anyone can get Microsoft to step up and take ownership of their software, perhaps we can all get back to our work.

    As of now all my updates have installed properly as long as I do NOT run the SP1 update to Windows 7   

       
    • Changed type Cloud_TS Thursday, May 24, 2012 3:22 AM redirect
    Thursday, May 10, 2012 8:51 PM

All replies

  • I would suggest you to run the Microsoft Genuine Advantage Diagnostics Tool and copy and paste the results in a reply for further analysis:
    http://go.microsoft.com/fwlink/?linkid=52012

    http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_install/windows-is-showing-as-not-genuine/cbd43297-0e4d-458c-8487-9168c4cd668d


    Hope this helps, Gerry

    Thursday, May 10, 2012 11:40 PM
  • Sorry, the Grasshopper is learning slowly.

    I have attached the results of the Diagnostics Tool.

    Can anyone read this ????

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {D97B309E-1B54-4DDC-8827-20BD3E101B58}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.120401-1505
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D97B309E-1B54-4DDC-8827-20BD3E101B58}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-929775370-1454614507-1750962353</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario CQ56 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.15</Version><SMBIOSVersion major="2" minor="6"/><Date>20110407000000.000000+000</Date></BIOS><HWID>79E03C07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800010-02-1033-7600.0000-1892010
    Installation ID: 002104396765448251546250783651708366064024464513215976
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3Q6C9
    License Status: Licensed
    Remaining Windows rearm count: 1
    Trusted time: 5/10/2012 7:26:32 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:8:2012 22:49
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAJJQCRSiMlMEov+CNfoJibhT21nNWuA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-MPC
      FACP   HPQOEM  SLIC-MPC
      HPET   HPQOEM  SLIC-MPC
      BOOT   HPQOEM  SLIC-MPC
      MCFG   HPQOEM  SLIC-MPC
      ASF!   HPQOEM  SLIC-MPC
      SLIC   HPQOEM  SLIC-MPC
      SSDT   PmRef  Cpu0Cst
      SSDT   PmRef  Cpu0Cst

    Friday, May 11, 2012 12:28 AM
  • OK, I've copied the results, Who can give me an answer ???

    Since removing SP1 I have been able to install 19 Windows updates without failure. These are the same updates I could not load with SP1 installed.

    All other OS functions appear normal without SP1

    Saturday, May 12, 2012 8:47 PM
  • I suggest you repost the report to this forum:
    http://social.microsoft.com/Forums/sr-Latn-CS/genuinewindows7/threads


    Hope this helps, Gerry

    Saturday, May 12, 2012 9:21 PM
  • Just got a new computer from Dell with windows 7 sp1.Updates work,boot great.everything seems to work ok,but I get a (DO NOT HAVE A VALID COPY OF WINDOWS) all started after Microsoft added some up dates on 12/10/2014.  call dell they that also said I have a valid copy of windows. Call Microsoft they would not do anything about it,just wanted me to pay $109.00 for a new copy of windows.

    error code 0x8004fe21.


    • Edited by webbghost1 Friday, December 12, 2014 12:36 PM
    Friday, December 12, 2014 12:35 PM
  • Have you just installed  update KB3004394? If yes uninstall the update and tell us whether it fixes the problem?

    The correct way to remove an installed update:
    http://windows.microsoft.com/en-US/windows7/Remove-an-update


    Hope this helps, Gerry

    Friday, December 12, 2014 6:23 PM