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some message cannot display. RRS feed

  • Question

  • When charting, some messages display as blank, but the message box exists. Does this have anything to do with the network?

    Or something wrong on the SFB server side?

    Friday, July 31, 2020 10:12 AM

All replies

  • Hi josephhyt,

    How many users in your organization have the same issue?

    What do you do before this issue happened?

    If this issue is on certain users, clear the client cache and check if it works. Here are the steps:

    1. Right click the Windows icon and open the Run bar.
    2. Then type in: %localappdata%\Microsoft\Office\16.0\Lync\
    3. Delete the sip profile folder.
    4. Go into the Tracing folder, delete all files, but not the folders.

    If no luck after clearing the cache, please try the repair an Office application as the following article shows: https://support.office.com/en-us/article/Repair-an-Office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b.

    Moreover, check if the message is displayed on missed conversation. Also check the conversation history in outlook client.

    If all users in your organization are affected, please check if there is any related error message in Lync server event viewer. And check if there is any conflict on firewall.


    Best Regards,
    Sharon Zhao


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Monday, August 3, 2020 2:43 AM
  • Hi josephhyt,

    Is there any update on this case?

    Please feel free to drop us a note if there is any update.

    Have a nice day!


    This  Skype for Business Forum will be migrating to a new home on Microsoft Q&A, please refer to this sticky post for more details.

    Best Regards,
    Sharon Zhao


    Name  forum will be migrating to a new home on Microsoft Q&A! We invite you to post new questions in the new forum.

    For more information, please refer to the sticky post.

    Friday, August 7, 2020 9:26 AM