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driver power state failure blue screen RRS feed

  • Question

  • how can I determine which driver is bad for the following

    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7601.2.1.0.768.3
      Locale ID:    1033

    Additional information about the problem:
      BCCode:    9f
      BCP1:    0000000000000003
      BCP2:    FFFFFA800625C060
      BCP3:    FFFFF80000BA2748
      BCP4:    FFFFFA800B872E10
      OS Version:    6_1_7601
      Service Pack:    1_0
      Product:    768_1

    Files that help describe the problem:
      C:\Windows\Minidump\022413-69888-01.dmp
      C:\Users\sfcscc\AppData\Local\Temp\WER-193846-0.sysdata.xml

    Sunday, February 24, 2013 3:27 PM

Answers

  • Hi,


    I suggest to try the following:


    1. Run sfc /scannow in command prompt and see how it works.

    2. Please boot into Clean Boot Mode and Safe Mode test the issue again.

    3. Update your Chipset driver to the latest and see how it works.

    If it works fine in Clean Boot, the root cause can be the third party software. If the issue reoccurs in Clean Boot, but works fine in Safe Mode, the cause can be the disabled hardware drivers. You may narrow down the causes in Device Clean Boot.

    Device Clean Boot

    =================

    1. Click Start, type "devmgmt.msc" (without quotation marks) in the Search bar and press Enter.

    2. Expand "Sound, video and game controllers".

    3. Right click on your sound card and then click "Properties.

    4. In the dropdown menu of Device Usage, please choose "Do not use this device (disable)" and click OK.

    5. Please use the same method to disable other dubious hardware such as: internal modem, network card and CD-R drive. Please note some devices such as video adapter are not available to be disabled.

    Regarding the error code 9F, please see: Bug Check 0x9F: DRIVER_POWER_STATE_FAILURE.

    Hope this helps.


    Tracy Cai
    TechNet Community Support

    • Marked as answer by ZigZag3143x Tuesday, March 12, 2013 7:37 PM
    Wednesday, February 27, 2013 2:06 AM
  • sfchew

    These were Related to Rt64win7.sys 8101E/8168/8169 NDIS 6.20 64-bit Driver from Realtek Corporation.  Your is 2 years old and need to be updated.  ALSO and important.  You have drivers from as far back as 2005 which must be updated or removed.  See the list below

                Args: 00000000 00000000 00000000 00000000
    >[ 16, 3]   0 e1 fffffa800553a050 00000000 fffff800030d2200-fffffa800cb9d840 Success Error Cancel pending
              Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for Rt64win7.sys
    *** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
     \Driver\RTL8167    nt!PopSystemIrpCompletion
                Args: 00015500 00000000 00000005 00000003
     [  0, 0]   0  0 00000000 00000000 00000000-fffffa800cb9d840  

    SSPORT.sys    8/11/2005 6:07:32 PM                  
    Afc.sys    7/12/2006 12:48:20 AM                             
    ArcSoftKsUFilter.sys    5/25/2009 3:27:31 AM                       
    Rt64win7.sys    1/26/2011 8:34:03 AM        

    I would also remove SYmantec and replace with MSE

    Symantec  is a frequent cause of BSOD's.  

    I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST
    http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN

                        


    Dyami & Wanikiya -Team-ZigZag.


    • Edited by ZigZag3143x Wednesday, February 27, 2013 9:52 PM
    • Marked as answer by tracycai Monday, March 4, 2013 8:20 AM
    Wednesday, February 27, 2013 9:52 PM
  • Your System Information file indicates that McAfee may not have been completely removed.

    Hope this helps, Gerry

    • Marked as answer by tracycai Monday, March 4, 2013 8:20 AM
    Thursday, February 28, 2013 1:03 PM

All replies

  •  We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.


    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    http://www.wikihow.com/Use-SkyDrive

    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    (Instructions for XP, Vista, Win 7, Win 8)
    Team Zigzag3143.com

    MS-MVP 2010, 2011, 2012 Team ZigZag

    Sunday, February 24, 2013 9:50 PM
  • Hello, the dump and msinfo is at

    022413-69888-01.zip (file://SFCSCC-SONY/Users/sfcscc/SkyDrive/DUMP/022413-69888-01.zip)

    Please let me know which driver is the cause of the problem. The bluescreen occurs during sleep mode.

    Thanks...

    Monday, February 25, 2013 4:13 AM
  • SG

    No matter how I munge that link it appears to be local to your machine.  We need a shared skydrive link


    MS-MVP 2010, 2011, 2012 Team ZigZag

    Monday, February 25, 2013 8:56 PM
  • Hello, please try this link

    https://skydrive.live.com/redir?resid=77C36A155EB70C36!253

    It says everyone can view so hopefully you can see it now.

    Monday, February 25, 2013 9:09 PM
  • Hi,


    I suggest to try the following:


    1. Run sfc /scannow in command prompt and see how it works.

    2. Please boot into Clean Boot Mode and Safe Mode test the issue again.

    3. Update your Chipset driver to the latest and see how it works.

    If it works fine in Clean Boot, the root cause can be the third party software. If the issue reoccurs in Clean Boot, but works fine in Safe Mode, the cause can be the disabled hardware drivers. You may narrow down the causes in Device Clean Boot.

    Device Clean Boot

    =================

    1. Click Start, type "devmgmt.msc" (without quotation marks) in the Search bar and press Enter.

    2. Expand "Sound, video and game controllers".

    3. Right click on your sound card and then click "Properties.

    4. In the dropdown menu of Device Usage, please choose "Do not use this device (disable)" and click OK.

    5. Please use the same method to disable other dubious hardware such as: internal modem, network card and CD-R drive. Please note some devices such as video adapter are not available to be disabled.

    Regarding the error code 9F, please see: Bug Check 0x9F: DRIVER_POWER_STATE_FAILURE.

    Hope this helps.


    Tracy Cai
    TechNet Community Support

    • Marked as answer by ZigZag3143x Tuesday, March 12, 2013 7:37 PM
    Wednesday, February 27, 2013 2:06 AM
  • sfchew

    These were Related to Rt64win7.sys 8101E/8168/8169 NDIS 6.20 64-bit Driver from Realtek Corporation.  Your is 2 years old and need to be updated.  ALSO and important.  You have drivers from as far back as 2005 which must be updated or removed.  See the list below

                Args: 00000000 00000000 00000000 00000000
    >[ 16, 3]   0 e1 fffffa800553a050 00000000 fffff800030d2200-fffffa800cb9d840 Success Error Cancel pending
              Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for Rt64win7.sys
    *** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
     \Driver\RTL8167    nt!PopSystemIrpCompletion
                Args: 00015500 00000000 00000005 00000003
     [  0, 0]   0  0 00000000 00000000 00000000-fffffa800cb9d840  

    SSPORT.sys    8/11/2005 6:07:32 PM                  
    Afc.sys    7/12/2006 12:48:20 AM                             
    ArcSoftKsUFilter.sys    5/25/2009 3:27:31 AM                       
    Rt64win7.sys    1/26/2011 8:34:03 AM        

    I would also remove SYmantec and replace with MSE

    Symantec  is a frequent cause of BSOD's.  

    I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST
    http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN

                        


    Dyami & Wanikiya -Team-ZigZag.


    • Edited by ZigZag3143x Wednesday, February 27, 2013 9:52 PM
    • Marked as answer by tracycai Monday, March 4, 2013 8:20 AM
    Wednesday, February 27, 2013 9:52 PM
  • Hello, thank-you everyone for the feedback. I will take the suggestions.
    Thursday, February 28, 2013 5:05 AM
  • Your System Information file indicates that McAfee may not have been completely removed.

    Hope this helps, Gerry

    • Marked as answer by tracycai Monday, March 4, 2013 8:20 AM
    Thursday, February 28, 2013 1:03 PM