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PDF files can be created RRS feed

  • Question

  • I believe that after a skype for business upgrade the ability to combine files (word,excel) is no longer available. Has anyone else had this issue?
    Wednesday, April 12, 2017 9:43 PM

All replies

  • Hi gyalgod,

    Did you mean you can’t transfer files, for example, .doc, .xls and .pdf with your SFB client? I did a test with my SFB 2016 client, it could transfer all these files successfully with SFB 2016(16.0.7329.1051)

    In order to do troubleshooting, please help us confirm the following questions:

    1. Did the issue only appear on the specific SFB client in your environment?
    2. Are there any error messages when you transfer the files?
    3. Can you transfer pictures with SFB client successfully?

    If the issue just appear on the specific client, please try to delete SFB cache files and make sure SFB client with the latest update, then test again.

    If all users had this issue, please check if there are any event IDs in SFB FE server.

    You could also check if you enable the file transfer in SFB control panel.


    Regards,

    Alice Wang


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    • Proposed as answer by Alice-Wang Friday, April 14, 2017 9:28 AM
    Thursday, April 13, 2017 6:40 AM