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Office 2010/2016 shortcuts remain in start menu search RRS feed

  • Question

  • I've had a reoccurring issue where I upgrade an office version, the old shortcuts still pop up when searching for them in the start menu. Nothing happens when I right click it to try and remove/delete the shortcut.

    I'm not referring to desktop shortcuts, pinned to start/task bar shortcuts. The shortcuts in question are when I click start and then type in the search box for Outlook, Word, etc. and it shows the 2010/2016 shortcut.

    I can go to the programdata folder and get the shortcuts manually but I would like to correct the problem.

    This has mostly been in Windows 10.

    This occurred when I upgraded from 2010 to 2016 (I uninstalled 2010 first).

    This is now occurring when I upgrade from 2016 to 2019. I have the 2019 xml file to automatically uninstall older versions first. Some it works fine. Some have this issue.

    I've contacted Microsoft in the past and they even remoted in. They couldn't find an answer and just said to ignore it since everything was working otherwise.


    Thursday, January 2, 2020 12:54 AM

All replies

  • Hi Susan,

    As far I know, the issue occurs because there is some residue when removing ( or uninstalling) previous Office. Generally, you can manually delete those shortcuts of previous Office to fix the issue.

    For more information, please read Office shortcuts remain after Office uninstall.

    If you have any updates or anything unclear, feel free to post back to let us know.

    Best Regards,

    Herb


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.

    Thursday, January 2, 2020 7:43 AM
    Moderator
  • Thanks for the reply. 

    Option 1 - tried multiple times when going from 2010 to 2016. Didn't work. 

    Option 2 - those aren't the shortcuts I'm referring to.

    Thursday, January 2, 2020 8:09 PM
  • Hi Susan,

    You can also try to manually uninstall previous Office to have a check. If you have any updates, feel free to post back to let us know.

    Best Regards,

    Herb


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.

    Friday, January 3, 2020 9:31 AM
    Moderator
  • Hi,

    I am checking the status of this issue. Do you have any update for it?

    If the replies are helpful to this question, please remember to mark them as answers. Your action would be helpful to other users who encounter the same issue and read this thread. Thanks for your understanding.

    Anything unclear or any questions, feel free to post them back to let us know. I will be glad to follow up and help you.

    Best Regards,

    Herb


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.


    Friday, January 10, 2020 1:38 AM
    Moderator
  • Hi,

    This thread has been around for a long time. Please remember to mark the replies as answers if they helped. Your action would be helpful to other users who encounter the same issue and read this thread. 

    Thank you for understanding! If you have any questions, or updates, please feel free to let me know.

    Best Regards,

    Herb


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.


    Wednesday, January 15, 2020 3:08 AM
    Moderator