Hi,
First, please confirm your audio card’s model and go to the manufacturer’s website and download the driver for it.
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Also,
I suggest installing the driver as below:
Reinstall driver
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1. Click the Start Button, type "devmgmt.msc" (without quotation marks) in the Start Search box and press Enter.
2. Double click to expand "Sound, video and game controllers".
3. Right click your sound card and click Uninstall.
4. Check "Delete driver software for this device" check box, click OK.
5. Restart the computer
If the issue persists, install the built-in driver as below:
Install built-in driver
==========================
1. Click the Start Button, type Device Manager in the search bar and press Enter. Click Continue if necessary.
2. Find out your sound device.
3. Right click on it and click Update Driver Software…
4. Select the "Browse my computer for driver software".
5. Check "Include subfolder" box, and click Browse…
6. Browse to C:\windows folder, and click OK.
7. Click Next.
You can go to
perform update to check our issue.
Regards,
Sabrina
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