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Agent Install Fails x64 2003 Server R2 RRS feed

  • Question

  • Hello,

    I have just installed a new 2008 R2 Standard x64 box running DPM2010. I need to protect a 2003 R2 x64 Storage Server. I have tried to do a manual install with the updated agents (3.0.7696.0) and (3.0.7706.0)with the following error "fatial error = 0x80070643" see WINDIR\TEMP\MSDPM*.LOG. Within the log file the last errors are 1708 and 1709. I have the firewall turned off and this machine is just a file server no DC. Also I have another one running the same software that I was able to install agent without errors. Please advise.


    RSG

    Looking at the log file found :

    AddUsersPermissionForAgentDirs failed with Hr = 0x8007007a and Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI9A.tmp, I do have write permissions to the Installer directory. I also copied the Agent directory to the local c:\drive but got the same result. Also added the Qos Packet Scheduler to the nic that was different from the other 2003 R2 box that I installed the sucessfuly. Is this a AD permission problem?

    Thanks,

    • Moved by MarcReynolds Monday, February 21, 2011 3:27 PM (From:Data Protection Manager)
    • Edited by rsg37043 Monday, February 21, 2011 5:25 PM more info
    Monday, February 21, 2011 2:53 PM

Answers

  • The box is currently up to date. However I did discover something, the OS drive is formatted Fat and DPM 2010 will only support NTFS. I have been using DPM2007 for years without a problem. Looks like I'll have to convert the drive. Anyone had any luck running the "convert" command?

    Thanks


    RSG
    • Proposed as answer by MarcReynolds Thursday, February 24, 2011 5:08 PM
    • Marked as answer by rsg37043 Thursday, February 24, 2011 5:23 PM
    Thursday, February 24, 2011 2:29 PM

All replies

  • Just verifying that you have hotfix 940349 installed as a pre-requisite for the DPM agent. Also I've come across errors installing in some cases where there is a previously installed version of Visual Basic Runtime but have been able to get around this by running a manual install of the agent (dpmagentinstaller.exe).

    Has the server recently installed patches and is pending a reboot?

    Wednesday, February 23, 2011 6:33 AM
  • Uninstall any installed agent. Clean any DPM directories under %WinDir%\program Files\Microsoft Data Protection Manager" and try again
    Thanks, Nutesh Garg [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights
    Wednesday, February 23, 2011 9:31 AM
  • The machine has hotfix 940349 installed and does not have Visual Basic running. I have uninstalled the DPM2007 agent and removed all directories relating to DPM but still fails with the same error 0x80070643, I have seen a different error 0x80072746 but cannot find any info on it. Please note I can reinstall the 2007 agent version 2.0.8851.0 with no problem. I have read that I could possibly upgrade to the 2010 agent with the correct 07 version.

    RSG
    Wednesday, February 23, 2011 2:16 PM
  • Have new info:

    Just tryed to install from DPM2010 server and got the following error:

    Install protection agent on sr21500.dbsengr.local failed:
    Error 303: The protection agent operation failed on sr21500.dbsengr.local.
    Error details: Internal error code: 0x80990AB8
    Recommended action: Review the error details, take the appropriate action, and then retry the agent operation.


    RSG
    Wednesday, February 23, 2011 2:54 PM
  • Just looking at that error and it seems to be a fairly generic installer error (0x80070643). Do you want to try updating the Windows installer if you are not up to date to see if that resolves the issue?
    Thursday, February 24, 2011 1:00 AM
  • The box is currently up to date. However I did discover something, the OS drive is formatted Fat and DPM 2010 will only support NTFS. I have been using DPM2007 for years without a problem. Looks like I'll have to convert the drive. Anyone had any luck running the "convert" command?

    Thanks


    RSG
    • Proposed as answer by MarcReynolds Thursday, February 24, 2011 5:08 PM
    • Marked as answer by rsg37043 Thursday, February 24, 2011 5:23 PM
    Thursday, February 24, 2011 2:29 PM
  • Ah yes, that would be the problem. It is documented here:

    http://technet.microsoft.com/en-us/library/ff399208.aspx

    Error 303: Agent operation with specified server failed.

    • The boot volume on the server is formatted as file allocation table (FAT).
    • Wait for the installation to complete, and then retry the operation.
    • Convert the boot volume to NTFS file system if you have sufficient space.

      For more information about using the Convert command for converting FAT volumes to the NTFS file system, see Convert in the Microsoft Technical Library (http://go.microsoft.com/fwlink/?LinkId=50882).

      Review KB 156560, Free Space Required to Convert FAT to NTFS file system (http://go.microsoft.com/fwlink/?LinkId=50883).

    Marc

    Thursday, February 24, 2011 5:08 PM