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Internet Explorer 10 App Crash RRS feed

  • Question

  • Please help me to fix this:

    I have an application that requires Jinitiator as a plugin to run when I access the url application crashes.

    Problem signature:

      Problem Event Name: APPCRASH

      Application Name: iexplore.exe

      Application Version: 10.0.9200.16866

      Application Timestamp: 53211297

      Fault Module Name: jvm.dll

      Fault Module Version: 0.0.0.0

      Fault Module Timestamp: 42527311

      Exception Code: c0000005

      Exception Offset: 00050b58

      OS Version: 6.1.7601.2.1.0.256.48

      Locale ID: 1033

      Additional Information 1: 279a

      Additional Information 2: 279a6d4196d694e782893009428704aa

      Additional Information 3: 51db

      Additional Information 4: 51dbbdf747c3856130d52ef427a46c3f



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    Wednesday, April 30, 2014 10:05 AM

Answers

  • Hi,
    If you suspect that some add-ons\plug-ins\ActiveX control cause this crash, I suggest you launch IE by run

    %ProgramFiles%\Internet Explorer\iexplore.exe -extoff
    If it disappears, then we can narrow to find the culprit.
    And this log points to a dll file : jvm.dll, it might be missing or corrupted or infected by some malware, so you can run sfc/scannow to fix some corrupted files and run a security scan to eliminate malware


    Yolanda Zhu
    TechNet Community Support

    Thursday, May 1, 2014 2:32 AM
    Moderator