none
KB4011730 breaks Word 2016

    Question

  • Our Win 10 computers are receiving the 2018-03 Cumulative Update for Windows 10. Once installed we can't open a Word doc by double clicking on it, we have to launch Word 2016 then open the doc from within the program. Anybody else out there seeing this yet?
    Tuesday, March 13, 2018 11:31 PM

Answers

All replies

  • We have the same issue in our organization with this same KB and removing the patch resolves it right away. Unfortunately since MS automatically installs it, we have to use the hide updates tool to block it temporarily.

    Majority complaints from users are about Microsoft crashing when tyying to save or even opening. 

    Wednesday, March 14, 2018 1:43 AM
  • I have the same issue. Saving causes crash. Only for Word 2016.
    Wednesday, March 14, 2018 4:35 AM
  • KB4011730 broke open and save functionality for one of our users. KB4011732 was not installed. After installing KB4011732 Word is back to normal.
    Wednesday, March 14, 2018 8:38 AM
  • KB4011730 broke open and save functionality for one of our users. KB4011732 was not installed. After installing KB4011732 Word is back to normal.

    Hi,

    I tested KB4011732 with no luck.

    Regards,

    Emi

    ===========UPDATE!!!IMPORTANT!!!=============

    Hi All,

    Please install the March 6, 2018 update for Office 2016 (KB4018295) as a workaround.

    Please refer to this Know Issue article for Word:

    https://support.office.com/en-us/article/after-installing-kb-4011730-you-may-not-be-able-to-open-or-save-word-documents-bcbb5ed6-9246-4f3e-9572-f626dda01fc8?ui=en-US&rs=en-US&ad=US

    Hopw it's helpful.

    Regards,

    Emi


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.



    Wednesday, March 14, 2018 9:27 AM
    Moderator
  • Hi All,

    I tested with my environment and I can reprodcue this problem.

    We are investigating this issue and any updates I will let you know.

    Thanks for feedback.

    Regards,

    Emi


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Wednesday, March 14, 2018 9:32 AM
    Moderator
  • Same here in our organization : helpdesk tickets start coming in (school with +/- 160 clients)
    Wednesday, March 14, 2018 12:34 PM
  • I have the same problem, computers with windows 10 pro and office 2016 standard I recommended opening it by the application and not the double click. A final correction is awaited.
    • Edited by Sousamac Wednesday, March 14, 2018 12:45 PM
    Wednesday, March 14, 2018 12:42 PM
  • Same problem in our OUG. Windows 10 Enterprise with Office2016 Pro. Waiting for a solution.
    Wednesday, March 14, 2018 12:53 PM
  • Hi folks,

    After a chat with public MS helpdesk, I've managed this workaround (didn't try anything else):

    when I disabled Word add-ins (File>options>trust centre>settings>add-ins : activate "disable add-ins" [sorry, my version is in Dutch!]), closed Word and retried double-clicking, it worked !

    What's weird : when after that I unchecked the option to disbale add-ins, it continued working. Problem solved ...

    Now I still have to contact Office 365 commercial support to find a neat networking solution for our school's clients.

    Wednesday, March 14, 2018 1:29 PM
  • Office 2016 with Image Installed:

    Word 16.0.6741.2048 all functions OLE running well !

    after today Update Word gets 16.0.9029.2167 and this Version has big problems with OLE !

    MS what are you doing !

    Wednesday, March 14, 2018 1:31 PM
  • Same issues here.  Fixed by uninstall.  If you open Word and then open the file in Word it works, but if you try to double click on a docx file and have it open in Word it fails.

    Office Professional 2016 64-bit on Windows 10 Enterprise 1703 x64, also happened on 1709

    Wednesday, March 14, 2018 2:02 PM
  • After installing the latest updates, reboot and returned to normal.
    Wednesday, March 14, 2018 3:59 PM
  • Looks like today the update is working. Guessing that MS reissued the patch under the same KB number after fixing their glitch.
    Wednesday, March 14, 2018 4:29 PM
  • Just in case someone is looking for a fix uninstall 

    Security Update for Microsoft Word 2016 KB4011730

    A reboot is required

    Faulting module name: wwlib.dll, version: 16.0.4666.1000
    Exception code: 0xc0000005
    Faulting application path: C:\Program Files (x86)\Microsoft Office\Office16\WINWORD.EXE
    Faulting module path: C:\Program Files (x86)\Microsoft Office\Office16\wwlib.dll

    wwlib.dll


    Moses Hull of Alexant Systems

    Wednesday, March 14, 2018 4:38 PM
  •  Will there be a public announcement when this is pulled & re-released, doesn't make sense to uninstall it if it just going to get re-installed & corrupted again.
    Wednesday, March 14, 2018 8:09 PM
  • Hi All,

    Please install the March 6, 2018 update for Office 2016 (KB4018295) as a workaround.

    Please refer to this Know Issue article for Word:

    https://support.office.com/en-us/article/after-installing-kb-4011730-you-may-not-be-able-to-open-or-save-word-documents-bcbb5ed6-9246-4f3e-9572-f626dda01fc8?ui=en-US&rs=en-US&ad=US

    Hopw it's helpful.

    Regards,

    Emi


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Proposed as answer by Maxim_Ivanov Thursday, March 15, 2018 6:05 AM
    Thursday, March 15, 2018 1:33 AM
    Moderator
  • Check and confirm. KB4018295 fixes the error opening documents in Word 2016 in my network.
    Thursday, March 15, 2018 6:05 AM
  • After testing in our environment I was unable to reproduce the problem. Our Windows 10 computers were patched with '2018-03 Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4088782)'. Although KB4011730 did not show up in our SUP so it was not deployed (maybe it was expired?). We did deploy KB4011732 which seems to be the fix, and it seems like we are okay.


    Update: We are running click-to-run O365, which is not affected by this issue.
    • Edited by Hero's Bane Thursday, March 15, 2018 11:43 AM
    Thursday, March 15, 2018 11:22 AM
  • So I am having the opposite problem as of today - users are reporting that clicking on Office 2016 Shortcuts returns an error "the specified procedure could not be found" but opening a word document, etc will launch the program. I also checked and actually running the exe (eg winword.exe) will start the program.

    It's definitely happening after the cumulative update but not on all of our windows 10 devices (yet.)Is anyone experiencing this? I'm getting the list of fixed/kb articles together to test which ones might be causing it.

    Thursday, March 15, 2018 6:29 PM
  • Installing KB4018295 fixed our issue.
    Thursday, March 15, 2018 7:00 PM
  •  yes we've seen this address the problem as well. So next question, why isn't this being pushed out then rather than us having to identify the issue & target the unit with this update?

     We need to start having some type of SLA in our Enterprise agreements for idiotic issues like these that cost us money to address their mistake. 

    Thursday, March 15, 2018 7:03 PM
  • Update: I deployed KB4018295 and it resolved the "opposite" issue I was having as well - perhaps the update is just refreshing something that got fouled in the March 14th Cumulative Update.

    Thursday, March 15, 2018 8:15 PM
  • Odd of MS not to have pulled the KB by now, but I just did a check of WU and it's still there as of Friday morning (timestamp Mar 13).

    It's a pretty gaping "known problem" and obviously worthy of being pulled.

    Friday, March 16, 2018 4:00 PM
  • Still seeing the issue on Windows 10 Enterprise and Windows 10 Enterprise LTSB as of today.
    Monday, March 19, 2018 3:03 PM
  • Did anyone see the issue with KB4011730 who already had KB4018295 installed from the week before?
    Monday, March 19, 2018 8:30 PM
  • Any update on new patch being released?  It's been a week.

    Regards,

    G.

    Tuesday, March 20, 2018 11:25 PM
  • AFAIK, Microsoft updated the original patch without acknowledging same or changing the KB number. Try removing the original KB4011730 then run Windows Update again. Everybody who got the patch the next day seems to be fine.
    Wednesday, March 21, 2018 2:28 AM
  • Interesting, I hadn't heard anything about that. Wouldn't MS have updated the article if that was the case?

    I tried downloading it just now from the update catalog, and the CAB was signed on Feb 15th. The files inside are Feb 14.

    Wednesday, March 21, 2018 3:16 AM
  • I've seen a couple of instances recently where failed patches miraculously worked properly the next day....just saying.
    Wednesday, March 21, 2018 3:19 AM
  • We are seeing this issue on multiple computers too.  
    Thursday, March 22, 2018 9:18 PM