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Windows update cannot currently check for updates because the service is not running. You may need to restart your computer. Windows 7 Home Premium 64 bit. RRS feed

  • Question

  • Although I've set my system to receive automatic updates, it won't turn on and I keep getting the message:

    "Windows update cannot currently check for updates because the service is not running.  You may need to restart your computer."

    I've tried all the fixes I've found here but none have worked.

    As an additional bit of information.  My system recently had a hard drive failure so I purchased and installed a new hard drive.  The new drive is a 2TB internal Seagate device. 

    Any ideas on how to fix this problem would be greatly appreciated.


    • Edited by Timjs21 Monday, November 18, 2013 3:35 PM
    Monday, November 18, 2013 3:35 PM

Answers

  • Hi,

    Please check if you are able to access Windows Update service and also make sure that the following services are started. If it is not started follow these steps:
    1. Click on Start, type services.msc without quotes and hit Enter.
    2. Locate Windows Update.
    3. Right click on the service and select Properties.
    4. In Start-up type, select Enable.
    5. Click Start under Service status.
    6. Click OK.
    Repeat the steps for the following services also:

    Background Intelligent Transfer Service
    Cryptographic Services

    If the steps do not help resolve the issue, please try to reset the Windows update components:

    How do I reset Windows Update components?

    http://support.microsoft.com/kb/971058


    Karen Hu
    TechNet Community Support

    • Marked as answer by Karen Hu Monday, November 25, 2013 6:37 AM
    Tuesday, November 19, 2013 3:15 AM

All replies

  • Run a full system scan with:

    http://www.microsoft.com/security/scanner/en-us/default.aspx

    In Control Panel, open Action Center and under troubleshoot , run Windows Update troubleshooter.

    Monday, November 18, 2013 5:05 PM
  • Hi,

    Please check if you are able to access Windows Update service and also make sure that the following services are started. If it is not started follow these steps:
    1. Click on Start, type services.msc without quotes and hit Enter.
    2. Locate Windows Update.
    3. Right click on the service and select Properties.
    4. In Start-up type, select Enable.
    5. Click Start under Service status.
    6. Click OK.
    Repeat the steps for the following services also:

    Background Intelligent Transfer Service
    Cryptographic Services

    If the steps do not help resolve the issue, please try to reset the Windows update components:

    How do I reset Windows Update components?

    http://support.microsoft.com/kb/971058


    Karen Hu
    TechNet Community Support

    • Marked as answer by Karen Hu Monday, November 25, 2013 6:37 AM
    Tuesday, November 19, 2013 3:15 AM