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Cached cookie has expired or new PID is available

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Hi,
I have a problem with some WSUS clients not able to get the updates from WSUS server. It is showing checking for updates for long and nothing is happening. In WSUS server those client status shows as not reported since 40 or more days.
In Client Windows update log says "Piggybacking on an AU detection already in progress" but no progress. Please see the logs
2017-05-29 13:53:17:336 1116 1d50 PT +++++++++++ PT: Synchronizing server updates +++++++++++
2017-05-29 13:53:17:336 1116 1d50 PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://wsusserver:8530/ClientWebService/client.asmx
2017-05-29 13:53:17:366 1116 1d50 PT WARNING: Cached cookie has expired or new PID is available
2017-05-29 13:53:17:366 1116 1d50 PT Initializing simple targeting cookie, clientId = cb24eee9-9659-421e-bc6d-b28c846e0991, target group = , DNS name = adtc-nb-bcp08.adtc.com
2017-05-29 13:53:17:366 1116 1d50 PT Server URL = http://wsusserver:8530/SimpleAuthWebService/SimpleAuth.asmx
2017-05-29 13:56:37:886 1116 1a68 AU Triggering AU detection through DetectNow API
2017-05-29 13:56:37:886 1116 1a68 AU Piggybacking on an AU detection already in progress
2017-05-29 13:56:46:816 1116 1d50 PT +++++++++++ PT: Synchronizing extended update info +++++++++++
2017-05-29 13:56:46:816 1116 1d50 PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://wsusserver:8530/ClientWebService/client.asmx
I had checked the server URL from client machine and working fine. I also tried the below commands
net stop wuauserv
net stop bits
renamed softwaredisribution folder
net start bits
net start wuauserv
Cleared the IE browser cache
Still nothing is happening. Any help.
Monday, May 29, 2017 10:13 AM
All replies
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My script should fix your issue. Sounds like the database needs maintenance.
Have a peek at my Adamj Clean-WSUS script. It is the last WSUS Script you will ever need.
http://community.spiceworks.com/scripts/show/2998-adamj-clean-wsus
What it does:
1. Remove all Drivers from the WSUS Database.
2. Shrink your WSUSContent folder's size by declining superseded updates.
3. Remove declined updates from the WSUS Database.
4. Clean out all the synchronization logs that have built up over time (configurable, with the default keeping the last 14 days of logs).
5. Compress Update Revisions.
6. Remove Obsolete Updates.
7. Computer Object Cleanup (configurable, with the default of deleting computer objects that have not synced within 30 days).
8. Application Pool Memory Configuration to display the current private memory limit and easily increase it by any configurable amount.
9. Run the Recommended SQL database Maintenance script on the actual SQL database.
10. Run the Server Cleanup Wizard.
It will email the report out to you or save it to a file, or both.
Although the script is lengthy, it has been made to be super easy to setup and use. There are some prerequisites and instructions at the top of the script. After installing the prerequisites and configuring the variables for your environment, simply run:
.\Clean-WSUS.ps1 -FirstRun
and then
.\Clean-WSUS.ps1 -InstallTask
If you wish to view or increase the Application Pool Memory Configuration, you must run it with the required switch. See Get-Help .\Clean-WSUS.ps1 -Examples
If you're having trouble, there's also a -HelpMe option that will create a log so you can send it to me for support.Adam Marshall, MCSE: Security
http://www.adamj.orgTuesday, May 30, 2017 2:36 AM -
Hi,
Please also patch your WU client to the latest.
Sometimes may need to install the hotfix. For example, here is for windows 7.
Best Regards,
Mary
Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.- Proposed as answer by Mary Dong Tuesday, June 6, 2017 8:16 AM
Tuesday, May 30, 2017 4:35 AM -
Hi,
Any updates for your issue?
Best Regards,
Mary
Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.Tuesday, June 6, 2017 8:16 AM -
Still issue is there for the laptops which is used for travelling. One thing noticed that some machines got update after putting those machines in network for one day, but others still not.
We had already updated patches in WSUS server (2012 R2).
Thursday, June 8, 2017 6:33 AM -
Hi Anu_1986,
please also try to reset windows update components to do a check.https://support.microsoft.com/en-us/help/971058/how-do-i-reset-windows-update-components
Best Regards,
Mary
Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.Friday, June 9, 2017 9:08 AM