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Adding attached files to a Template RRS feed

  • Question

  • Is there any way to add or insert Attached Files (eg. image001.jpg) from an Incident into the Template Design for an End User Notification Template ?  We want to add images (if present) from incidents to our incident alerts.

    Thanks

    Tuesday, February 16, 2016 11:35 PM

Answers

  • It's not possible to add a related file from an incident in a notification template.

    If you want to send attachments related to an incident you can use Orchestrator to do this in a runbook.

    Hope this helps.


    Andreas Baumgarten | H&D International Group

    • Proposed as answer by Andreas BaumgartenMVP Wednesday, February 17, 2016 6:01 PM
    • Marked as answer by Yan Li_ Friday, February 26, 2016 1:53 AM
    Wednesday, February 17, 2016 6:01 PM

All replies

  • Hi,

    You can attach the image file using a workflow.


    Cheers,
    Marat
    Site: www.scutils.com  Twitter: LinkedIn: Graveyard:

    Wednesday, February 17, 2016 5:29 AM
  • It's not possible to add a related file from an incident in a notification template.

    If you want to send attachments related to an incident you can use Orchestrator to do this in a runbook.

    Hope this helps.


    Andreas Baumgarten | H&D International Group

    • Proposed as answer by Andreas BaumgartenMVP Wednesday, February 17, 2016 6:01 PM
    • Marked as answer by Yan Li_ Friday, February 26, 2016 1:53 AM
    Wednesday, February 17, 2016 6:01 PM