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Inspirion 15 Dell Labtop crashed - Download windows 8.1 to reinstall

    Question

  • Inspirion 15 Dell Labtop crashed - Download windows 8.1 to reinstall

    Dear Support Helpdesk,

    My labtop has crashed and  I recently upgraded to windows 10. Now my computer will not boot up and let me provide my password to get into the system. 

    A blue screen comes on and indicates:

    "RECOVERY"

    Your PC/Device needs to be repaired

    The boot configuration Data file is missing some required information

    File:\BCD

    Error Code: 0xc0000034

    You'll need to use recovery tools. If you don't have any installation media (like a disc or USB device), contact your PC Administrator or PC/Device manufacturer.

    Please tell me you can help and the "FIX IT" is simple? I'm the PC Administrator and am at an end of the rope and have no idea what to do next, but download windows upgrade 8.1 on a DVD-R and put it on my laptop? Can you walk me thru this if infact I can do this and this is the only solution. In-addition, I'm currently on a budget and on Disability and obviously can't afford to by anything to fix the laptop and looking for a free at hand solution. Which I should mention have no product key code in case I might need one. If I do need one "QUESTION: Can I get one somewhere for free?"

    HELP, LAPTOP in distress...Kathleen Langley

    Saturday, January 9, 2016 12:20 AM

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