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mstsc.exe not responding RRS feed

  • Question

  • Hi,

        When I take Remote of a PC mstsc.exe crashes and it shows close the program.When I opened Eventviewer the following error was displayed.

    Faulting application name: mstsc.exe, version: 6.2.9200.16398, time stamp: 0x5036045e
    Faulting module name: RN5UI.DLL, version: 0.3.0.0, time stamp: 0x515b9c77
    Exception code: 0xc0000005
    Fault offset: 0x000000000002da8e
    Faulting process id: 0x95c
    Faulting application start time: 0x01cef65d25a04c95
    Faulting application path: C:\Windows\System32\mstsc.exe
    Faulting module path: C:\Windows\system32\spool\DRIVERS\x64\3\RN5UI.DLL
    Report Id: 692fdc55-6250-11e3-a329-3cd92b668aa8

    Wednesday, December 11, 2013 12:23 PM

All replies

  • Hi,

    Faulting module path: C:\Windows\system32\spool\DRIVERS\x64\3\RN5UI.DLL

    It seems that the crash is related with printer spooler:

    I would first suggest you update or reinstall your printer drivers for a test.

    Or run command sfc/scannow (with admin prvilege)

    Replace this entry with a correct one (if you have a similar system which has the same file.)

    Regards,

    Yolanda


    Yolanda
    TechNet Community Support

    Thursday, December 12, 2013 9:49 AM
  • Hi Yolando,

    I've tried the above steps mentioned but the issue still persists

    Thursday, December 12, 2013 11:37 AM
  • Hi,

    Please refer to the answer provided by Andre, then upload the dumpfile here for further analyzing.

    http://social.technet.microsoft.com/Forums/en-US/f9bd2aeb-7ebc-49a1-85c2-0b450acabda3/mstscexe-crashing?forum=w7itpronetworking

    Regards,
    Yolanda


    Yolanda
    TechNet Community Support

    • Proposed as answer by Yolanda Zhu Monday, January 6, 2014 11:36 AM
    Monday, December 16, 2013 1:25 AM