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Delete Folders delete "Conversation Action Settings" & "Quick Step Settings" RRS feed

  • Question

  • Hi all
    I have installed Exchange 2007 SP1.
    I have a problem when trying to configure an IMAP account, giving me the following error:
    Connection is closed. 15
    Protocol: IMAP
    Server: XX.XX.XX.XX
    Port: 143
    Error Code: 0x800CCCDD

    He released the following command in Exchange shell for the account that I have problems:

    Get-MailboxFolderStatistics UserA | FL Name

    I have seen that I have two duplicate folders are:

    Conversation Action Settings Settings & Quick Step Settings

    I have OWA connected to the account, but I dont see these folders. I also tested with the software MFCMAPI, and I still dont see these folders to delete. I know the problem is IMAP connection for the duplication of folders and delete them no longer.

    As you can delete these folders, in a system based on Exchange 2007 SP1?

    Thank you very much.

    Thursday, May 3, 2012 3:05 PM

Answers

  • Hmmm you're not seeing the folders using mfcmapi? I would try moving his mailbox to another DB then.

    James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com

    • Proposed as answer by Terence Yu Friday, May 4, 2012 2:49 AM
    • Marked as answer by Terence Yu Monday, May 14, 2012 9:42 AM
    Thursday, May 3, 2012 3:21 PM
    • Proposed as answer by Terence Yu Friday, May 4, 2012 2:49 AM
    • Marked as answer by Terence Yu Monday, May 14, 2012 9:42 AM
    Thursday, May 3, 2012 4:20 PM
  • I have never seen it where a folder did not show up using mfcmapi. If we take your word for it and it is not showing up, than your best bet is to probably just export his mailbox to pst and create him a new mailbox. It'll likely be faster than trying to troubleshoot the mysterious hidden folder.

    James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com

    • Marked as answer by Terence Yu Monday, May 14, 2012 9:42 AM
    Friday, May 4, 2012 3:13 PM

All replies

  • Hmmm you're not seeing the folders using mfcmapi? I would try moving his mailbox to another DB then.

    James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com

    • Proposed as answer by Terence Yu Friday, May 4, 2012 2:49 AM
    • Marked as answer by Terence Yu Monday, May 14, 2012 9:42 AM
    Thursday, May 3, 2012 3:21 PM
    • Proposed as answer by Terence Yu Friday, May 4, 2012 2:49 AM
    • Marked as answer by Terence Yu Monday, May 14, 2012 9:42 AM
    Thursday, May 3, 2012 4:20 PM
  • Thanks for answering guys

    I tried to move the mailbox to another DB and I still have the same problem.
    Sukh828, had also checked the link, and I can not take place in OWA 2007, and you do not see the option to Manage Folders.

    Any other suggestions? From there MFCMAPI search options? To find these folders. I do not see on any side, and this makes it difficult to work.

    Thank you very much.
    Friday, May 4, 2012 6:45 AM
  • I have never seen it where a folder did not show up using mfcmapi. If we take your word for it and it is not showing up, than your best bet is to probably just export his mailbox to pst and create him a new mailbox. It'll likely be faster than trying to troubleshoot the mysterious hidden folder.

    James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com

    • Marked as answer by Terence Yu Monday, May 14, 2012 9:42 AM
    Friday, May 4, 2012 3:13 PM
  • Hi guys,

    Finally I could solve the problem. From MCFMAPI did not see the folders, as I had configured the account in Outlook via IMAP. Configure the account in Outlook via MAPI and then could see the duplicate folders and delete them. Once deleted, and returned to work via IMAP.
    Many thanks for your help.
    Monday, May 14, 2012 9:52 AM