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Problem with right clic, send to mail opens wrong mail-editor (tobit-david instead of outlook 2016) RRS feed

  • Question

  • Hello, 

    Client uses Outlook 2016 with Windows 10 and a second Mailprogramm called Tobit David. (it uses also mapi)

    Under Standard Programms / Email = Outlook

    Under Stardard Programms per Protocol , mailto = Outlook

    Start / Run / mailto:info@contoso.com  (outook opens a new mail)

    Problem / but:

    Adobe Reader - > sending the PDF as Mailattachment on the right  (Tobit David opens a new mail)

    right clic on a PDF File on the desktop ->  send to mail programm - (Tobit David opens a new mail)

    Outlook 2016 was installed first, then tobit david. (message regards "primary mail programm were confirmed with no)

    Do you have Idea how to solve this problem?

    Repair-Install of Office 2016 OEM Clic and Run wasn´t  done yet.

    Wednesday, June 20, 2018 1:57 PM

All replies

  • Hi,

    What's the default mail programs? Please check this via Control Pane> Default Programs > Set your default programs. Select Outlook as the default program for Mail.

    If issue continues, we could click "Choose Default apps by protocol". Scroll down to found MailTo Protocol and set the default app to Outlook.

    Any updates, please feel free to tell me.

    Regards,

    Perry


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    • Proposed as answer by Perry-Pan Monday, June 25, 2018 1:33 AM
    Thursday, June 21, 2018 4:34 AM
  • Hi,

    Just check whether the reply above is helpful to you.

    Please feel free to tell me if you need further assistance.

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Friday, June 22, 2018 5:41 AM
  • Hi,

    Any updates with this issue?

    Have you found the fix??

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.


    • Edited by Perry-Pan Thursday, August 2, 2018 6:21 AM
    Tuesday, June 26, 2018 1:41 AM