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My laptop hangs on installing updates and does not shut down RRS feed

  • Question

  • I am not so computer savy. I usually get automatic updates installed in my computer. I turned the laptop off last night and it showed I needed some updates, well I let it run the updates. It showed there were 13 updates, but it got stuck in number 7. I have turned it off by the off button twice, but it somes back to "DO NOT TURN OFF OR UNPLUG COMPUTER UNTIL UPDATES ARE INSTALLED" It shows 7 of 13 and it shows that it running, but doesn't ever finish installing nor does it let me get out of that manually.

    PLEASE HELP!

    Friday, May 17, 2013 5:04 AM

Answers

  • Hi,

    Test the issue in Clean Boot and Safe Mode with networking to check if there are some conflicts.


    Tracy Cai
    TechNet Community Support

    • Marked as answer by tracycai Tuesday, May 28, 2013 7:41 AM
    Monday, May 20, 2013 4:02 AM