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Archive Open In Outlook 2013 32-bit Has Missing Folders RRS feed

  • Question

  • Hi.

    We had recently upgraded some of our clients machine from Outlook 2010 32-bit to Outlook 2013 32-bit.

    Users have discovered that the archives (*.pst) files open in Outlook 2013 has missing folders.

    We have verified that the folders exist, when opening them again in Outlook 2010.

    What could be wrong? I have already run scanpst.exe on the *.pst file but the issue still persist.

    Please advise.

    Regards,

    spurs_adr


    Adrian

    • Moved by Steve Fan Monday, December 4, 2017 9:42 AM move to dedicated Outlook forum
    Thursday, November 30, 2017 8:30 AM

All replies

  • Hi

    As you already said that scanpst.exe did not work. I would like to strongly recommended you run "Recovery Database" for recovering emails if scanpst.exe doesn't not work and you have full access of Exchange you can get back your emails through Recovery Database https://technet.microsoft.com/en-us/library/ee332351%28v=exchg.160%29.aspx?f=255&MSPPError=-2147217396

    ________________________________________________________________________________
    Please mark as an "Answer" ,if contribution or answer is useful


    Thursday, November 30, 2017 11:59 AM
  • Hi Adrian,

    What are these missing folders? Are they mail folders or other type of folder (contacts, calendar, etc.)?

    Does this issue happen with all clients that migrated to Outlook 2013?

    Can you see the missing folders if we switch to Folders view via press Ctrl + 6?

    We may try creating a new PST file in Outlook 2010, and then copy all the folders to the new PST file. Then, try opening the new PST file in Outlook 2013 to see whether this issue continues.

    Regards,

    Steve Fan


    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Friday, December 1, 2017 7:48 AM
  • Hi Allmoreee.

    Since this issue is with the *.pst file, I don't see how using the Recovery Database would help.

    Thanks for the suggestion - appreciate it.

    Regards,

    spurs_adr


    Adrian

    Monday, December 4, 2017 3:41 AM
  • Hi Steve.

    Yes, it affects all users who have moved from Outlook 2010 to Outlook 2013.

    Affected folders contain emails - mainly newer created sub-folders are missing.

    Tried "Ctrl + 6" but to no avail.

    Will try creating a new *.pst in Outlook 2010 and moved all the emails there, before attempting to open it again in Outlook 2013 - will try and you know.

    Thanks!

    Regards,

    spurs_adr


    Adrian

    Monday, December 4, 2017 3:44 AM
  • Thank you Adrian for the update. Appreciate your time. 

    By the way, which type of email account are you using? Are you using IMAP accounts?

    Regards,

    Steve Fan


    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Monday, December 4, 2017 9:42 AM